Gettransfer Reviews

Name: Gettransfer
Address: 10, Larnaca
Rating: 3.57

3.6 Rating 1,628 Reviews

65 %

of reviewers recommend Gettransfer

Company Reviews

Questions

Metrics

3.6

Based on 1,628 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+44 20 3885 3970

Email:

social@gettransfer.com

Location:

10
Larnaca
6051

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Gettransfer 1 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for the quality child seat, it helped us to enjoy a stress-free ride to the villa. Highly recommended.”

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Posted 3 hours ago

“Thieves. They don't pay drivers (i'm one of them) - so be prepared you'll be left alone at the airport, just like a small revenge. And you'll get no refund. I'm very surprised they are functioning for several years already and not arested. Somebody please stop them! I wish them burn in hell.”

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Posted 3 hours ago

“Sorry, they are a scam company. Take the money, changed the drivers details and on arrival at airport they did not show up. Tried repeatedly to contact latest driver who did not answer their phone. Contacted support centre who stated they would look into and come back to me. They didn't. Afterwards they did not answer any calls from myself or travelling partners. I emailed them and after 24hrs got a response that looks a text-book template response, stating apologies and they had instigated a refund. I emailed again asking for them to show they had undertaken this, but off course the trail goes cold and no response received. Regretting not undertaking more thorough reviews of this company. It seems you take a chance booking with these and personally there are far more reliable companies out their who would provide a honest service. Please dont take a chance on this company despite so many favourable reviews below.”

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Posted 1 day ago

“It's a scam and a rip off! We booked a driver a month ahead for miami airport pickup to naples florida, it's a two hour drive. GERARDO 75DFGV Jeep Wagoneer accepted the job and was paid. When we arrived he was not in the airport and I could not contact him. We booked another car, paid again and got to our destination. The next day I got a text from GERARDO 75DFGV Jeep Wagoneer saying he only had to wait for "a while" and that he did not have to tell me he was leaving the airport and stranding us. He also text me saying that GET TRANSFER were perfectly happy with this arrangement. We did NOT establish a waiting time. I tried to contact him as soon as we arrived both by text and direct call, no answer. The driver was booked for a TWO HOUR drive but claimed he had to leave because he had another scheduled trip. I think GERARDO 75DFGV Jeep Wagoneer took my money, arrived at the airport picked up another client at the arrivals gate and therefore got a second fare. We entered into a contract with GET TRANSFER and GERARDO 75DFGV Jeep Wagoneer my money was taken and the contract was not completed. I have emailed GET TRANSFER 6 times and been told they need my reservation number (sent twice) . There is just enough contact to keep you thinking something will be resolved, but so far I have not had my money returned! Do not book with this company SCAM.”

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Posted 2 days ago

“Dieser Transferservice ist super cool. Die Fahrt war gut – super sauber und der Fahrer war freundlich. Außerdem hatte er ein Aux-Kabel, so dass ich meine Wiedergabelisten nutzen konnte. Absolut zu empfehlen!”

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Posted 6 days ago

“I recommend Gettransfer. The driver arrived exactly on time and the car was really clean. The trip went smoothly all the way.”

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Posted 6 days ago

“App was user-friendly so no problem booking. From the prompt arrival of the driver everything was flawless. Excellent experience!”

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Posted 6 days ago

“Booking was easy and the driver arrived right on schedule. The car was almost new, so we could sit in comfort and enjoy the ride.”

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Posted 1 week ago

“I've only used gettransfer twice, but both times they worked perfectly well and the service really was excellent.”

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Posted 1 week ago

“The car arrived on time and it was spotlessly clean and very comfortable. Made my transfer a pleasure. Nice driver too.”

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Posted 1 week ago

“Sometime traveling with kids is no picnic, but Gettransfer was a big help. Our car was spacious and the driver was very accommodating. A+ service!”

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Posted 1 week ago

“Driver was incredibly friendly and the journey went quickly. Very impressed with the experience especially for such a good price.”

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Posted 1 week ago

“Nice and friendly driver, good driving, decent car, on time, good price, can't think of a down side. Won't hesitate to book again.”

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Posted 1 week ago

“I had a lot of luggage and the driver immediately offered to help me carry it all. The car was spacious and comfortable, perfect for a long trip.”

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Posted 1 week ago

“Clear arrangements and top quality all round. Service: 5 stars. Friendliness: 5 stars. Price/quality: 5 stars”

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Posted 1 week ago

“On the 1st of March I had arrived to Madrid as a solo traveler. Before my departure from my home country to Madrid, I had booked and paid for a taxi and made sure it was accepted and everything. Gave all my details including my flight number, what terminal I would arrive at as well as time. When I arrived I messaged and called my driver several times and even attempted to speak Spanish, and to my surprise not a single response was given. On the GetTransfer App it showed that the ride was complete when I was still at the airport waiting. After an hour of trying to make sense of the situation I gave up. On the same day, I emailed the company describing my situation and after a couple days (with me sending reminders) I finally received a response saying that I will be refunded the money within 30 days guaranteed, depending on my bank. Well 30 days and more pass and I still didn't receive my refund. I emailed several other emails with new threads and to no surprise I received not even one response nor feedback what so ever. After some time pass, I finally received a response from "the manager" where she asks me the same questions as my first encounter. At this point I was getting fed up with waiting so I emailed the person immediately when I received their email. Apparently it takes a full day for a "manager" to do a decision on a refund that was already promised and guaranteed to me beforehand. However, when they responded, the rude response stated that I will receive my refund on a scheduled date. This meant I had to wait another 20 days to receive it. Guess what happened ? THAT'S RIGHT ! I didn't receive my refund on the initial date this person stated .... I received it another 3 days late, and when I kept emailing them, they just stopped responding altogether. Anyways, after almost 2 months passing, I finally received my refund. In spite all of this, the point is, if you promise your customers they will get their refund withing the 30 days, schedule it within those 30 days. And when the customer gets tired and is emailing you clearly being desperate and angry, respond and don't make the situation worse. If you are not capable of handling customer complaints, for Christ sake do not get into customer care service and especially not become the damn manager !!”

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Posted 1 week ago

“On time, super friendly driver. Clean vehicle and free water. Will use again. Recommend to everyone who wants to make life easy.”

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Posted 1 week ago

“Très ponctuel pour le transfert de l'hôtel à l'aéroport de Malaga. La voiture était un peu sale après les passagers précédents, ce dont le conducteur s'est excusé.”

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Posted 1 week ago

“All good - the price, the easy booking process and the punctuality. I'll continue using the Gettransfer.”

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Posted 1 week ago

“Great communication from the drivers and the pickups and drop-offs all went perfect. Highly recommend them.”

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Posted 1 week ago

Gettransfer is rated 3.6 based on 1,628 reviews