On the 1st of March I had arrived to Madrid as a solo traveler. Before my departure from my home country to Madrid, I had booked and paid for a taxi and made sure it was accepted and everything. Gave all my details including my flight number, what terminal I would arrive at as well as time. When I arrived I messaged and called my driver several times and even attempted to speak Spanish, and to my surprise not a single response was given. On the GetTransfer App it showed that the ride was complete when I was still at the airport waiting. After an hour of trying to make sense of the situation I gave up. On the same day, I emailed the company describing my situation and after a couple days (with me sending reminders) I finally received a response saying that I will be refunded the money within 30 days guaranteed, depending on my bank. Well 30 days and more pass and I still didn't receive my refund. I emailed several other emails with new threads and to no surprise I received not even one response nor feedback what so ever. After some time pass, I finally received a response from "the manager" where she asks me the same questions as my first encounter. At this point I was getting fed up with waiting so I emailed the person immediately when I received their email. Apparently it takes a full day for a "manager" to do a decision on a refund that was already promised and guaranteed to me beforehand. However, when they responded, the rude response stated that I will receive my refund on a scheduled date. This meant I had to wait another 20 days to receive it. Guess what happened ? THAT'S RIGHT ! I didn't receive my refund on the initial date this person stated .... I received it another 3 days late, and when I kept emailing them, they just stopped responding altogether. Anyways, after almost 2 months passing, I finally received my refund. In spite all of this, the point is, if you promise your customers they will get their refund withing the 30 days, schedule it within those 30 days. And when the customer gets tired and is emailing you clearly being desperate and angry, respond and don't make the situation worse. If you are not capable of handling customer complaints, for Christ sake do not get into customer care service and especially not become the damn manager !!