The Driver and vehicle were excellent. The GetTransfer administration and cancellation policy is terrible. I effectively paid twice as I had to change my transfer time, although at first within 2 hours of making the booking, I asked to cancel and if I could get a voucher/credit. NO, BANG - Cancelled and money lost! When I called the excellent driver, he had no problem to change the time, but had already received a cancellation notice. SO BUYER BEWARE - Their 48 hour cancellation policy is applied brutally, without any compassion, consideration, leniency WHAT-SO-EVER. Even within 2 hours of making the booking and when the driver is okay to change the time of pickup. Their 48 hour cancellation is not in line with an on-line booking service and appears to me to be a SCAM. Their Customer Service team members hide behind the 48 hour cancellation policy - sorry nothing we can do - POLICY. BUYER BEWARE. There are lots of alternatives that do not do have a 48 hour policy and still provide an excellent service, with flexibility. NONE from Get Transfer = GetRippedOFF!