We booked them for a trip from Vico Equense to Rome in June 2020. Then the global pandemic hit. Our entire European vacation was cancelled. Every airline, hotel, train service, attractions place- everyone- refunded our money ( some which were non-refundable while booking). EXCEPT Get transfer. I made this booking in February of 2020 and I have been emailing them since March of 2020, which is when the shut downs in Europe began, Italy being especially hit hard at the time. They kept throwing their policy at me and as a consolation, added 10% extra to the credit amount to my account to be used later. Now, while that is generous I have a lot of $$ tied up, which is especially hard at this particular time. While all other companies are making special exceptions to refund, Get Transfer keeps touting their “policy!” I have asked to be contacted by a supervisor and their VP, but of course they don’t have the time for little people. DO NOT USE THiS COMPANY. They don’t know the concept of customer service, and all they care about is being g paid. They are refusing to refund even though travel many not be possible in the near future for us.