MISLEADING COMPANY!! DO NOT USE!!! Their website makes it clear they give free cancelation. This does not consist of a refund but the money goes in to what they call your 'personal account' which isn't your bank account but your account within get transfer. If it stated this clearly on the part that says free cancelation and not in the tiny terms and condition I never would have booked!! They are now holding £550 of my money and are refusing to refund me! I have contacted customer services they just keep sending me their terms of agreement. MAKE IT CLEAR ON YOUR WEBSITE!!!