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Ellie
Do not book a transfer with Gettransfer in these uncertain times. We had booked a transfer with GetTransfer to take us from Geneva to Meribel, for around £450. The French government then change the isolation rules, meaning we could not enter France without quarantining, and so we were forced to cancel our holiday. When I approached GetTransfer for a refund on our transfer, I was told this was not possible. I called, and was told I had to email my request, but when I email, they only respond with they are not able to refund me. I cannot speak to anyone on the phone who doesn’t just tell me to email and am essentially out £450. They offered a voucher, however after the customer service, or lack thereof I have received, I would not wish to use this company even if it was possible to get out of the country again this year, which it may not be. Avoid – companies need to be flexible in these times, and accept that there are circumstance outside of their customers control, and in these circumstances they should offer a refund.
3 years ago
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Gettransfer has a 4.2 average rating from 3,349 reviews