After our trip was cancelled due to Covid restriction we discovered that "full refund" - did not mean refund at all. And a refund to "your account" actually means a refund to your "Get transfer" account. Essentially at best you get a voucher - They took nearly £500 from our group and we have no real possiblity of re-booking or using this again. Their claim of book with confidence is a deception. I strongly advise people look for alternative providers at this time when travel is still so uncertain. Their customer care in dealing with this was anything but care or service. I don't normally write reviews, but this is a proper scam - so be extremely wary. If your trip gets cancelled due to changes form the Government due to Covid, you will NOT receive a refund.