This site is a total scam! Wish I had read reviews before ever booking with them. I have previously used Gettransfer.com without problems but when I had to cancel a transfer (three days after booking, more than 30 days before the transfer) I discovered how crooked they are. They will never answer the phone, they never answer cancellation emails and on FB, they will just refer you to their email customer service (who will never reply). After two weeks of trying to get in contact with them, I do not think I will ever get my refund. What a mess! And please do not refer me to info @ gettransfer.com ! They never reply!