This company is a scam, do not use. I paid $300 for a ride to bring an aging relative from JFK airport to her home in Pennsylvania, the driver did not go to the appointed meeting place but told me he did and waited 10 mins, when the contract said 60 mins. Then the driver tried to extort an additional $400 cash from me. Then he started asking me what was her name, what was her flight number, even though he had told me that he was at the appointed meeting point with a sign originally. This is disgusting. Do not use this service. Oh and when I rang customer service, I was continually cut off before being transferred to a representative. As I write this I am simulataneously working to try to locate my vulnerable relative but want everyone to know in case they make the same mistake I did in trusting this company. Update on this, the driver went back, got my relative and then called me to continue to try to extort $400 in cash from me. When I told him no he threatened to drop my relative a mile or so outside JFK airport. I had to threaten to call the cops, just to get him to drop her back to the airport, where he virtually threw a disabled 60 year old female out of the car. And this was at 11pm at night. This is quite simply horrendous, I have never experienced anything like this. The car in question was a 2013 Ford Fusion, 2013 License plate: T737784C BEWARE - AVOID Date of experience: September 08, 2022