TRANSFER NOT COMPLETED!!! We booked a transfer (round trip) for October 24 (stockholm-Arlanda / Stora Nygatan 20 – Stockholm) and October 28 (Stora Nygatan 20 – Stockholm / stockholm-Arlanda). This couldn't be honoured... Apparently the driver just didn't come (and made some inconvenience for us...nobody was waiting for us when we arrived in stockholm, and we had to make arrangements to make the trip by our own means and at our expense = 695 SK). The only response we got was, "The driver's behavior is inappropriate and we will take serious action on him." For the return, we were offered a "solution" with a supplement of 49€... knowing that it did not seem "safe". So we had to manage (again) to find a solution (still at our expense: 695 SK). We therefore naturally requested reimbursement of the sums presented for the service which was not rendered (no more no less, despite the damage suffered)! What we were told by different interlocutors: “You have accepted the user agreement where all the information on the refund policy is issued. Please check paragraph 4 of the terms and conditions”. Clearly you have a right to have (great!) still need to have a project... and the desire to solicit this company again! In short… this company seems to put up with its shortcomings, and does not respect all of its customers who pay for a service without it being provided. It looks like a commercial scam!