We reserved a ride from hotel to Prague airport on May 27, 2019 10am. We four people stranded right outside the hotel since 9:50. The driver had no show at all until 10:25. We had sent three emails to the driver and to the gettransfer.com during this period of time but neither had no response. The situation made us really concerned because there were not many taxi cars on the street and the hotel office was 11 min away by walking. We four people with four pairs of eyes searched over the street carefully but not see their car until 10:25. We had taken a taxi from the street finally. Afterward. The gettransfer.com said that the driver was there at 10:20 not not seen us at all. Therefore we only got 40% refund. We would tell people better not use their service in the future because it is so not reliable and not be on time at all plus the driver was incapable to find clients even right at the address! It was an easy money for the driver to make as long as the driver just be there even late and just claim he didn't see the clients then 60% money would be in the pocket:). Overall gettranafer.com is very unfair and unprofessional and unreliable business. Don't jump in.