I had to give one star because there isn't a minus star. There was a problem with my reservation and I contacted them several times since they started to block me after I addressed the issue. First Rome, Switzerland, and then the United Kingdom (I had to call all of those customer service numbers since they ignored my calls). Be aware of this company since If something goes wrong, both them and the driver will accuse you for a wrongdoing (when the case is clearly not) and only communicate with email (sending incredibly rude and inappropriate sentences), shifting blame for the customer. They never once apologized and never refunded the money I lost for no such service. Also the driver (who has your contact information) will constantly send you threatening text messages, which is really frightening. Take my advice and do not even think about this service