Appalling service. Booked from U.K for a pick up from JFK to Manhattan yesterday 10/02. Politely, I thought of what time my flight would get in and booked taxi for an hour later, giving me time to clear customs. I asked that a placard with my name on was held up and I paid a colossal $105 in advance as I needed a really quick, competent and organised service. No one was there on my arrival, I made 4 calls and had to walk a distance outside of the terminal to wait for 40 minutes until she finally arrived. I requested she spoke English, which she barely did. The only saving grace was that she had water bottles in the taxi, considering it was 32 degrees Centigrade, for which I paid her $20 for. So disorganised and I eventually arrived at the hotel 3 hours after I had landed! Would NEVER use this shambles of a company again.