After an extremely stressful day yesterday, both transfers I had booked did not show up. I had booked two separate transfers on your website and had even called your company to get reassurance and booking confirmation that everything had been booked. I then received a message from my account saying that the driver was waiting for us at Paris racecourse, but then I received a call from you saying the car hadn’t been dispatched and that it wasn’t showing up. I then called the driver on the mobile phone number provided at the time of the booking and the driver didn’t know anything about it. Even after multiple phone calls yesterday, the overall customer service is disgusting and I can say all of the awful reviews about your company online are true. We was left stranded in Paris with no transportation back to Gare Du Nord or Charles De Gaulle. Absolutely disgusting service.
5 years ago
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