If I can give zero star I would. Had the worst experience dealing with this company for my trip in Japan. I had booked a transfer from Kyoto to Osaka. First the App is amateur, hard to reach to customer service if you have any questions or issues. Second, the driver decided to cancel our ride due to weather which is understandable, but the company took forever to refund the money and did not refund the full amount because "They are not responsible for the foreign exchange fee". So, the customer is just unlucky to be canceled on and expected to pay for any extra fees? AWFUL. Never AGAIN!!!!!!!