I booked 3 transfers with Get Transfer. The first from airport to hotel in Brussels; Second from hotel in Antwerp to hotel in Amsterdam; and Third from hotel in Amsterdam to airport. Paid in advance. First: Driver tried his best but could not provide requested van so substituted a smaller one which we crammed into. At least he showed up and was concerned. Second: Driver never showed; 8 people waiting. Telephoned - response was don't know where our driver is and do not have substitute. 8 People (well over 70) had to roll luggage to train station and buy tickets to meet our deadline. Third: Cancelled in time for refund. No refunds EVER paid. Over $400 in charges. Lots of emails with no results. Horrible experience. No recourse since prepaid.