I ordered a taxi at 2am in an emergency situation as there was an airport strike and I had just arrived in Italy. I was asked to pay in full for a taxi I had requested but then was able to find a local service earlier. I cancelled the trip and they refused to refund my taxi even though it was scheduled for 12 hours away. I complained and they said effectively I was not entitled to cancel the taxi. They took 80 euros for a service they did not provide!
5 years ago
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