Hired a driver from here for a ride from Narita to my Tachikawa hotel. The Driver I chose was $100 cheaper than all of the others, but still $140. Two days before my flight I decided to confirm with the driver and that’s when I discovered that the driver was sending me messages there on the gettransfer.com site. He said that he made a mistake and thought the trip was from Haneda and that there was a problem, as he is not allowed to go to my area. Had I not gone to gone back to that site we might have had a major problem. But I chatted with them through WhatsApp and they did their best to make it right. My driver went as far as he could go, waited with me for another driver or showed up a few minutes later and took me to my hotel. Really great customer service. They could have easily just said “sorry, we cancelled your trip”.