Unfortunately we had a very negative experience. We prepaid for two transfers, in advance as we had a busy schedule Dec 2019. The Get transfers driver failed to arrive, costing us a significant amount of money. We were required to arrange alternative transport at the last minute as get transfers Paris, failed to send a driver after we had already paid for the service. This cost us extra money we weren't expecting to have to pay. Upon hailing a regular taxi, we discovered that not only had they failed to arrive for a service that was already paid for, but they had also over charged us, as the regular taxi cost was 3 times less than that charged by get transfers. We have requested a refund, as we paid for a service they didn't deliver, and have still been unable to receive a refund. Our advice would be to hail a regular taxi, it will be much cheaper and less stressful on the day, particularly if you have to be at a destination in a timely manner with pre booked tours / commitments. Regards, very dissatisfied customer Dec 2019 - January 2020