I spoke to the driver 12 hours before scheduled ride to notify him that I needed him to come earlier. He told me that he was unavailable and that he would cancel my ride and arrange for a refund. I rescheduled my ride with another driver who was courteous and got us to our destination on time. I followed up on the refund for the first booking and after days and days of emails back and forth the driver apparently turned up to collect us even though he knew we weren't going to be there, provided proof that he was at the pick up location to Get Transfer and now Get Transfer are refusing to refund my money. The driver is a scammer and I will never use this company again.