Our driver cancelled our booking just before we got on a 14 hour flight to Lyon with our 2 small children. I called get transfer straight away and was told not to worry that they would have someone else waiting for us when we landed. And that there would be no additional cost incurred by us. Surprise, surprise. When we arrived having travelled now for 38 hours from Australia there was no driver. After calling get transfer again to find out where the driver was we were told they were still looking for one. We were then told they found one but we had to pay an extra 137 euros on top of what we had already paid. We had no other option but to do this as our children were exhausted. The driver then took 1.5 hours to turn up so in total we waited at the airport for over 3 hours. The car that was sent did not then even fit us all in and we had to sit our 4 year old son on our lap. The worst part however was that the car was not equipped with winter/snow tires and as we approached our hotel, it skidded out of control on the ice road and smashed into 5 parked cars and just narrowly missed a man walking on the road. We could have been killed by this car that was arranged by get transfer even though we clearly provided the detail of where we were going to in the alps. Obviously I cannot risk the lives of my family again by using this company on our return trip so I requested to cancel. I also cannot believe that they would expect me to pay for the first part of the trip including the additional 137 euros I was forced to pay for a trip that endangered the lives of both my family and people walking in the street. Get Transfer- it is unacceptable for you to simply reply to emails with the comment that someone will be in touch. It is also unacceptable that I have had to pay not just the full fare but an additional charge for a vehicle that was cancelled at short notice and was not roadworthy.