DO NOT BOOK WITH GetTransfer!! Our family went to Solden, Austria, for skiing during the Christmas. We booked private transfer for Zurich – Solden (return trip) with GetTransfer (gettransfer.com) early in September 2019, and made full payment of EUR724 (EUR700 + 24 tax) 3 months in advance of our trip. Two days before our trip, I emailed GetTranser regarding our booking, they replied that the transfer was confirmed. On 22 December morning around 9am, about one hour before the scheduled pick-up from the Zurich hotel, they messaged us that no car/driver was available, and that we had to sort out our own transport!! Despite we repeatedly urged them to arrange the transport for us, they said nothing could be done because there was no car and no driver available. We ended up arranging our own transport with the hotel and paid CHF 1,030 (EUR970) for the single trip from Zurich to Solden. After the car trip, we sent the receipt together with emails/communication messages to GetTransfer and requested reimbursement, eventually only half of our payment (EUR350) for a single trip was refunded to us. We asked for compensation of the EXCESS of EUR600 that we paid for the replacement car as a result of their failure in providing the service; after a lot of email communication, GetTransfer only agreed to give us EUR150 credit which could only be used for future booking. This is absolutely ridiculous! We would not dare to book any transfer with this company ever again as their service was totally unreliable. We again asked for the excess of EUR600 as compensation, GetTransfer refused and subsequently did not even reply to our email. So, we will NEVER book with GetTransfer again!! And we also advise everyone in the world not to do it, ‘cos you would risk getting into troubles and losing your money with no service, and no compensation.