This is a dishonest company when it comes to refunding your money when their driver does not show up. I booked a pickup at the airport and the driver did not show up. He did contact me and said he did not have my name and that he had a sign with a different company name on it. WOW! I am to know he is there...really? That is of course another way of saying that he was not at the airport. I did how ever had booked 2 other pick ups with them and they did show up on time. The company does get back to you and say they will investigate the problem which means they are not going to do a thing about refunding you your money.