DO NOT USE THIS ORGANISATION DO NOT USE THIS ORGANISATION Whilst I have sympathy for all concerned in light of the Coronavirus situation they will not refund a transfer I had prepaid for as I did not cancel it within 48 hours of arriving. The reason for this was the Austrian Government decided to lock the country down within the 48 hour window. I informed them as soon as it became public but they simply keep referring me to their Terms & Conditions. We did not cancel because we wanted to, we had no choice as we the country had been put in lockdown. I spoke to the taxi company directly who were not out of pocket as they were aware of the situation but they also confirmed to me they would not be receiving any money from GetTransfer so the money is being kept for themselves for doing nothing!! In total €398. Nothing short of theft!