I only lost a little money, but it's not the point. They're obviously scam artists (and seemingly based/from Rusia). I booked car transport from a port on Bali to the International Airport - on arrival at the port (on time), other car services for other passengers were there, with name boards, but no driver/car for me (and no local telephone number to call), so after running around trying to find the non-existant driver, I hired a local driver. Subsequent email attempts to have money refunded were unsuccessful (as they keep saying their so-called 'Quality Assurance Dept' is looking into it...sure they are...). JUST AVOID.