I have already written about my shocking experience - listed below so won’t repeat but please this is a notice to anyone who has been robbed of their money by this company, contact the financial ombudsman service in your country to act against get transfer. They should not be allowed to steal consumers’ money. They changed their terms and conditions during a pandemic whic is not just completely unethical but illegal. In my case the no show of the taxi and no refund had nothing to do with Covid. Either way, contact your FOS and we can act against them collectively .