Gettransfer is a dishonest business. I cancelled my booking and was offered an account credit with a 10% bump in value. I declined and they agreed IN WRITING to refund to my credit card. I waited 3 weeks then contacted them to confirm the refund had been made. That's when they said they're no longer making refunds and i would have to accept an account credit! I understand everyone is under financial pressure but no other company I've dealt with has acted so blatantly in its own interests. Gettransfer does not deserve to survive the pandemic, in fact they're probably already broke and the account credit is worthless. Don't believe their response below that they are doing their best to resolve issues. It's a lie. STAY AWAY from them even when travel starts up again. Gettransfer cannot be trusted to abide by the letter or spirit of the contract. Terrible company run by unscrupulous crooks.