Gettransfer is not transparent and honest with their cancellation policy. As the previous reviews stated - "refund" is "holding" of our money in their account !!!! I reside in Australia and have no plans to travel in the near future and do not want a credit for possible use. I would never recommend this company as they are not credible in their dealings. Their customer service is non-existent and the company should be reported to for misrepresenting the fact of their cancellation policy. The HELP for future customers - DO NOT USE THIS COMPANY AT ALL COSTS