Scammed. This is essentially a brokerage service--they retain your deposit and when the service is rendered they pay the drivers. When I booked 2 transfers in Italy for about $450, the understanding was I could get a refund if I canceled in time. After canceling I received an email on 3/25 that stated: "We will provide a refund in 5-7 days". On May 2nd, I received the following email from gettransfer as to when I will get my refund: When the pandemic is over and the world markets bounce back, you will be able to withdraw the deposit from your personal account. Paypal was no help in this regard--I guess they want to deal with illegitimate vendors. Never, ever use this service.