Dishonest, obligation-shirking liars. And that's being polite. Like many others here, I am being refused a refund from this crowd that they are legally obliged to give. I paid £400+ in February for a transfer that was due to take place in March but which had to be cancelled due to COVID-19. I cancelled before the 48 hour 'prior to travelling' period stipulated and GetTransfer confirmed that a refund would be processed. Over the next 2-6 weeks I received nothing and each time I contacted GetTransfer they told me the refund was being processed, sorry for the delay. Then around late April, they changed tack and said they could not process refunds, instead I would get a 'credit' in my account for future use, repeatedly citing point 4.2 of their User Agreement referring to this being the process because of COVID-19. BUT THIS CLAUSE WAS ADDED WELL AFTER MY BOOKING AND TRANSFER DATES. I've referred now to a chargeback on my credit card, GetTransfer's replies are infuriating, repetitive and factually incorrect and EVERY ONE now refers to point 4.2 in the 'after-the-fact' User Agreement. Today they actually said: "In the current context of pandemic and the most difficult world economic agenda, our company has decided to adopt the experience of the world's largest airlines and travel agencies and, therefore, hold the money for a later trip." Please do not give these thieves any more money. Avoid avoid avoid.