In March our trip was cancelled and Get Transfer told us they were processing our refund. Now five months later we still have not received a refund. They insist that their user agreement allows them to issue vouchers until after the pandemic is over. This is in violation of EU rules. Also, the user agreement they allude to was changed after our trip was cancelled and without any notification to us. I would avoid any use of this company for travel plans. They are nothing more than a scam operation who are still taking reservations, accepting money, and making transfers. If you give them money and then your trip is cancelled for any reason, consider the money lost.