I am very disappointed by Get Your Guide and this special plans group. I booked my tour in April to purchase tickets for a June 17 morning Alhambra tour. My family of 8 with 4 senior citizens including a 79 year old and 77 year old. I called to check that i I could get a private tour. They said they could arrange this if i I could pay more and sent me instructions in how to complete the process. I made the extra payment of $500 and received a confirmation. Informing me we were going to be in a super small tour. I booked a private car to leave from Sevillle at 5:30 am to be at theAlhambra gate at 8:45 am per the instructions. I emailed twice more with the company to reconfirm the dates and where to meet once in May and again when I arrived in Seville. Each time I receive a response confirming the dates and the plan. Shocked and disappointed to be told at the Alhambra box office that my group was not on the morning tour list. After i called and texted with the company there was an apology but all they can offer is the 2 pm tour when the heat would be difficult for the senior citizens in my party. As there was no other option and we were there I decided seeing some of the Alhambra was better than seeing nothing. Our private car was scheduled to leave at 4 :30 pm as well. When we arrived for the tour we were informed that we would be doing the gardens first and then the palace at 4 pm. Again we previously were not given any options to tour the castle first . We informed the guide we needed to leave at 4:15 pm and he told us we would miss the castle. So we paid four an expensive tour experience that was completely changed. Get your guide and your special plans service never made any effort to reach out personally. I only got Tyrese standard email later asking if I enjoyed the tour. This is very poor customer service. Definitely beware and use a local operator!