Extremely Disappointing “Fast Track” Service at Vietnam Airport via GetYourGuide I paid AED 87.61 (approx. $25) for what was advertised as a premium, time-saving service. The reality was far from what was promised. Here’s exactly what happened: • Upon arrival, a rep showed up holding a board with two names. He walked me a few steps to the immigration queue – and simply left me there. That’s it. • There was no priority, no fast-tracking, and no escort through immigration. I ended up waiting in a long line, just like every other regular passenger. • It took me almost the same time – if not longer – than others in the standard queue. My colleague, who did not use this service, cleared immigration and collected luggage faster than I did. • After immigration, I had to wait another 1 hour 15 minutes just to get my baggage. • I was completely on my own afterward – no baggage assistance, no help with taxis, no actual benefit from the service at all. • To make things worse, I kept sending messages to GetYourGuide support during the ordeal, hoping for immediate help. Not a single reply. Even after 24 hours – no acknowledgment, no assistance, no follow-up. I’m left wondering – what exactly did I pay for? Was AED 88 charged for 10 seconds of being walked to a queue and abandoned? This was neither a “fast track” nor a “no waiting” service. It felt like a marketing gimmick – and a highly overpriced one at that. I have requested a refund and was shocked to see it denied, with the justification being “I opted for no waiting.” That’s exactly my point – I opted and paid for no waiting, and yet waited longer than everyone else. GetYourGuide needs to be accountable for the third-party services they promote. They cannot advertise convenience and deliver confusion and neglect. Unless this issue is resolved and refunded, I will continue to share this experience across platforms to make sure other travelers don’t fall into the same trap.