GetYourGuide is a terrible and dishonest company. Do not book any tour on their site! I booked the Rio Secreto (even bigger scammers) tour while I was in Cancun. They had falsely advertised that pick up was in our area which is why we booked the tour. We contacted them shortly after we booked the tour via GetYourGuide.com when they told us they weren't able to pick us up. We even offered to pay more but they offered us no alternative and pretty much told us we were screwed and we would not get our money back. We asked why false information was posted on GetYourGuide, which is when the ghosted us. I was disappointed when I filed a complaint with GetYourGuide and they sided with the vendor. They had the nerve to tell me that I booked the wrong tour (even though there was only one tour option available?!) and that I was a "no show". I asked getyourguide if I could write a review of the tour that I paid for but they told me I was not eligible to write a review since I wasn't able to attend the tour. Therefore I was not allowed to share my awful experience. This has been the most insulting and disrespectful experience I have ever had as a customer.