GetYourGuide Reviews

"GetYourGuide is a terrible and dishonest company. Do not book any tour on their site! I booked the Rio Secreto (even bigger scammers) tour while I was in Cancun. They had falsely advertised that pick up was in our area which is why we booked the tour. We contacted them shortly after we booked the tour via GetYourGuide.com when they told us they weren't able to pick us up. We even offered to pay more but they offered us no alternative and pretty much told us we were screwed and we would not get our money back. We asked why false information was posted on GetYourGuide, which is when the ghosted us. I was disappointed when I filed a complaint with GetYourGuide and they sided with the vendor. They had the nerve to tell me that I booked the wrong tour (even though there was only one tour option available?!) and that I was a \"no show\". I asked getyourguide if I could write a review of the tour that I paid for but they told me I was not eligible to write a review since I wasn't able to attend the tour. Therefore I was not allowed to share my awful experience. This has been the most insulting and disrespectful experience I have ever had as a customer."

"GetYourGuide is a terrible and dishonest company. Do not book any tour on their site! I booked the Rio Secreto (even bigger scammers) tour while I was in Cancun. They had falsely advertised that pick up was in our area which is why we booked the tour. We contacted them shortly after we booked the tour via GetYourGuide.com when they told us they weren't able to pick us up. We even offered to pay more but they offered us no alternative and pretty much told us we were screwed and we would not get our money back. We asked why false information was posted on GetYourGuide, which is when the ghosted us. I was disappointed when I filed a complaint with GetYourGuide and they sided with the vendor. They had the nerve to tell me that I booked the wrong tour (even though there was only one tour option available?!) and that I was a \"no show\". I asked getyourguide if I could write a review of the tour that I paid for but they told me I was not eligible to write a review since I wasn't able to attend the tour. Therefore I was not allowed to share my awful experience. This has been the most insulting and disrespectful experience I have ever had as a customer."

"GetYourGuide is a terrible and dishonest company. Do not book any tour on their site! I booked the Rio Secreto (even bigger scammers) tour while I was in Cancun. They had falsely advertised that pick up was in our area which is why we booked the tour. We contacted them shortly after we booked the tour via GetYourGuide.com when they told us they weren't able to pick us up. We even offered to pay more but they offered us no alternative and pretty much told us we were screwed and we would not get our money back. We asked why false information was posted on GetYourGuide, which is when the ghosted us. I was disappointed when I filed a complaint with GetYourGuide and they sided with the vendor. They had the nerve to tell me that I booked the wrong tour (even though there was only one tour option available?!) and that I was a \"no show\". I asked getyourguide if I could write a review of the tour that I paid for but they told me I was not eligible to write a review since I wasn't able to attend the tour. Therefore I was not allowed to share my awful experience. This has been the most insulting and disrespectful experience I have ever had as a customer."

"Extremely Disappointing \u201cFast Track\u201d Service at Vietnam Airport via GetYourGuide\r\n\r\nI paid AED 87.61 (approx. $25) for what was advertised as a premium, time-saving service. The reality was far from what was promised.\r\n\r\nHere\u2019s exactly what happened:\r\n\t\u2022\tUpon arrival, a rep showed up holding a board with two names. He walked me a few steps to the immigration queue \u2013 and simply left me there. That\u2019s it.\r\n\t\u2022\tThere was no priority, no fast-tracking, and no escort through immigration. I ended up waiting in a long line, just like every other regular passenger.\r\n\t\u2022\tIt took me almost the same time \u2013 if not longer \u2013 than others in the standard queue. My colleague, who did not use this service, cleared immigration and collected luggage faster than I did.\r\n\t\u2022\tAfter immigration, I had to wait another 1 hour 15 minutes just to get my baggage.\r\n\t\u2022\tI was completely on my own afterward \u2013 no baggage assistance, no help with taxis, no actual benefit from the service at all.\r\n\t\u2022\tTo make things worse, I kept sending messages to GetYourGuide support during the ordeal, hoping for immediate help. Not a single reply. Even after 24 hours \u2013 no acknowledgment, no assistance, no follow-up.\r\n\r\nI\u2019m left wondering \u2013 what exactly did I pay for? Was AED 88 charged for 10 seconds of being walked to a queue and abandoned?\r\n\r\nThis was neither a \u201cfast track\u201d nor a \u201cno waiting\u201d service. It felt like a marketing gimmick \u2013 and a highly overpriced one at that.\r\n\r\nI have requested a refund and was shocked to see it denied, with the justification being \u201cI opted for no waiting.\u201d That\u2019s exactly my point \u2013 I opted and paid for no waiting, and yet waited longer than everyone else.\r\n\r\nGetYourGuide needs to be accountable for the third-party services they promote. They cannot advertise convenience and deliver confusion and neglect.\r\n\r\nUnless this issue is resolved and refunded, I will continue to share this experience across platforms to make sure other travelers don\u2019t fall into the same trap."

"The company they hired cancelled our tour and tickets to the Louvre at the entrance, after the security line. We tried to buy individual tickets, but they were sold out. Beyond disappointed. This was our last opportunity to visit the museum."

"We would like to comment on the excellent assistance we had on our trip to marokko. We booked 4 activities, all good, apart from confirmations from the tour guide. But GYG responded great to our questions. Even late in the evening we still got response and solutions for the issues we had. All in a very pleasant and effective way. Reliable organization!"

"We would like to comment on the excellent assistance we had on our trip to marokko. We booked 4 activities, all good, apart from confirmations from the tour guide. But GYG responded great to our questions. Even late in the evening we still got response and solutions for the issues we had. All in a very pleasant and effective way. Reliable organization!"