“Con merchants
Thought I booked an audio tour of Edinburgh castle as it stated in their highlights To see Edinburgh castle and Crown Jewels. They said doesn’t include admission ticket to the castle. Very misleading. Do not use this company. I will continue writing bad reviews until I get a refund.”
“As a supplier advertising our chocolate workshops on their application, I must say that it is really the worst company we ever had to deal with. Not only they take 30% of all our earnings but they manage their suppliers in a terrible way. They don't care about anything, they reply very badly to the suppliers. I can imagine easily how they treat the clients on the other side.”
“I was emailed a meeting place for my cruise. We arrived and it looked suspicious. I called the toll free number and they gave me another location. We had to run thru the streets of Seville Spain to get there but arrived in time. No one ever showed up at this location to guide us to the appropriate boat, there were several in the area. They refused to refund me because they said the boat was there SOMEWHERE. DO NOT BOOK WITH THESE IDIOTS.”
“There directions are terrible, I called them and when they spoke in Italian I asked if they had anyone who spoke in English and they hung up. Never picked up again. Second event, even worse. Ended up just buying tickets at the event and losing the funds as there was no one there at the meeting place and could not get help on the line. The venues all said to me ohhh THAT company, they are terrible. I do not recommend them at all. One of them did actually work however we still waited in line for a long time and paid over twice as the line next to us moving at the same rate. Do not mess up your vacation, go elsewhere. Buy directly from venue if possible.”
“I purchased 2 Amsterdam travel passes through getyourguide for $175 au, not realising they were a reseller for GVB. When I attempted to exchange my prepurchase for the actual travel card through GVB in Amsterdam it was rejected due to a technicality. So I had to purchase two more travel passes directly at the GVB counter. Despite offering a money back guarantee for 180 days they would not reimburse me for my purchase. Essentially they took my money and gave me nothing.”
“I booked a Corinth tour starting from Athens. Tickets and email showed the pickup time at 8am. We went there at 7:48 but the coach didn't show up. Chat with their representative and got the answer that the bus went there at 7:35. They refused to reschedule nor refund. So my money gone without service.
I am curious this travel agency is in business.”
“Purchased a Cinque Terre tour on 8/28/2023. We were supposed to see Manarola, take a boat to Monterosso and then return home. That day the weather was bad and expected/publicized everywhere that will be bad. But we were told that other than taking a train ride from Monarola to Monterosso everything will be fine. We walked down a steep hill, in the rain to the entrance in Manarola only to be stopped by police. After almost an hour of waiting were told that Manarola is closed to tourist due to weather but if we go to La Spezia we can take the train to Monterosso. WE walked 10 min through torrential rain and flooded streets to get to the train station, Went to Monterosso only to be turned down again by the police. Waited another 1 h to be told that the Cinque Terre towns posted on line that they are closed for tourists groups but our tour operator did not know. Strangely enough there was no other tour in the same situation. So here we were at 3:30 pm totally wet, hungry, without seeing any of the things we were supposed to see turning back to Milano. My husband got sick the next day, another lady fell and sprained her ankle during the "tour". I asked for refund but given only partial refund. They should have known the situation and either cancel the tour upfront or return to Milano after the first leg of the trip. I never had such a bad and dangerous experience and will never use them again. And they dare to e-mail me back that they have to make sure that they protect their providers and customers!!! they certainly did not protect us. DO NOT BOOK through them ever.”
“We booked an afternoon tour with Get Your Guide in Niagara Falls Canada. The web site said we would be picked up at our hotel at 2pm. The confirmation said we'd be picked up at 3pm. After several attempts to call them and verify the time, with no response to our voice messages, we left a last voice message to cancel.
It has been over 5 weeks that I have been trying to get a refund. last week I received an email stating they would credit my card. today I called to find out where the refund is and was told it was rejected and my issue will be escalated to the finance department.”
“If I could give 0 stars review I would. BUYER BEWARE!! Merchant uses bait and switch marketing tactics to attract business to their product titles which are misleading. Tried the service once and will less than desirable experience. Gave them another chance and it was even worse.”
“Do not trust this company. We booked a private tour of the Vatican for June 26, 2023. But the night before we were told through email that the tour was suddenly cancelled. There was no explanation. This tour was to be the highlight of our trip to Rome. We tried to find another Vatican tour, but the concierge at our hotel said everything was sold out. We will never again trust Get Your Guide to find us a guide anywhere.”
“My flight / holiday to Venice was cancelled by the airline. Whilst I got my money back for that, GetYourGuide refused to even give me a voucher for all of the activities I had booked through them. I lost a lot of money. Their refund policy stinks.”
“Awful overcharged me for 4 people instead of 3. Also was overcharged by 4 euros for each person which was 16 euros plus 18 euro ticket that I didn't book. Horrible company who kept giving me excuses not to refund my money. In total they kept 34 euros and have refused to give me a refund. Will never use them again and advise to avoid this app at all costs.”
“Do not waste your time. This company took my money and refuses to refund me for a service I was unable to receive because they didn’t provide me with any information on how to meet the tour I was supposed to take. They said it was up to their supplier. A supplier I had no contact for and never heard from. They literally lie. “Our supplier sent you a map” the supplier did not. Their customer service full out gaslighting me.”
“If you have any problems what so ever with this company/tour they will do everything possible to take the money without delivering any service.
Also, "compensation" is a word they never heard about.
We booked a tour for the afternoon (last minute). There was no start time communicated. The next day early in the morning we received an email: "Sorry we already left". They did not call us, they did not take any effort to wait for us. Conclusion 200 euro's paid, did not receive a guided tour, did not receive any service or compensation and there was no possibility to reschedule this booking on a later time.
So beware!: if you book for an afternoon tour you will get an early morning tour. Be sure to be on time, even if you don't know how late to be there. Because if you are to late with their time schedule they won't wait for you neither will they call you and you won't get a refund.”
“Unfortunately incompetence is rife these days, and GetYourGuide is definitely a place where it festers. Do your research, and carefully check what you request or pay for. We are talking borderline scam here, and you do not want to be dealing with this when on your holiday… entry gate, boarding a train, or worse etc.
Zero stars was not an option.”
“If I could give a -5 stars, I WOULD!! They are scammers!! Don’t use their website at any circumstances!! I paid for WelcomeBerlinCard and didn’t receive tickets! They were ‘holding’ my booking, took the money, and canceled it!! At first GYG said that they had given me a refund back. After 2 weeks I am asking now-where is the refund? And they don’t want to pay me that!!! Absolutely bastards!”
“DO NOT USE THIS COMPANY!!!!! Was not the service advertised!!!!
Me and my fiancée booked to go on a tour with transportation to auschwitz birkenau from krakow, however when the transport arrived we were told this was the only service provided and a tour and tickets for entry were not included. The company advertised it as transportation and tour lasting 7 hours, clearly stating the only thing not included was food and drink. The confirmation email we received from them also told us it was transportation and tour lasting around 7 hours, going into detail of what we should expect on the tour, including break times, what footwear to bring, as well as bringing our passport ID etc. Upon being informed a tour was not included by the driver, we showed him our confirmation email and he agreed a tour was included, he called get your guide to inform them of their mistake, they denied a tour was included. We then spoke to get your guide on the phone and said we obviously wanted to cancel, as it was not the service advertised, the company said this was not possible. After several emails including sending them their original advert and confirmation email we received, Get your guide has so far refused to provide us with a full refund of the €172.86 we paid. They have basically ignored our emails. Our main intention of visiting krakow was to visit Auschwitz concentration camp, unfortunately because of Get your guides false advertisement we did not get to visit it. We are now having to go through paypal dispute/claim and are considering legal action, contracting the polish tourism board and going to the uk ombudsman to get our €172.86 fully refunded.”
“My booking number : Booking - S44382 - GYG48Z4GBQWN
Worst worst worst . GetYourGuide never trust them or book anything form this site . I booked Kl tower (kulalumpur) from this website for our family( 2 yrs old kid. 8 yrs old kid and my wife ) they send the confirmation with some agent name and even I contacted them for confirmation n they confirmed. When I arrived at the destination Kl tower they say the ticket is cancelled. GetYourGuide do not have the ethics to inform the customer about the cancellation and they have just cancelled without any reasons. When I contacted the agent she was clueless and says I don’t know. Ridiculous and GetYourGuide booking will make your trip unpleasant. I DONT RECOMMEND this useless site”
“Get Your Guide is a company where they deliver responsibility to the others or try not to answer or give explanations when your money disappears. I am a Supplier Partner and because of they having some internal bugs on website, that made me get bookings on days I had declared as unavailable. Then once customers cancelled their bookings for days that shouldn’t have to be there, they STOLE the money from us, declining their responsibility even though the website issue was theirs. Maybe once a serious company, now their business model is theft.”
