DO NOT USE THIS SERVICE The London based Churchill Warroom museum experience is wonderful but PLEASE NOTE…..only book your tickets directly from the museum website and NOT thru a third party guide service….especially the GetYourGuide organization! We did and we are hurting for it!! Above and beyond being overly rigid there’s absolutely no value added as the museum visit is a self guided tour with audio and does NOT need a guide. Th GetYourGuide is only a rigid money-grab option for the unwary. Our London Underground train had issues and delayed our arrival at the prescribed meeting point by 5 minutes. I used the mandatory GetYourGuide app to communicate in advance that we would be delayed by 5 minutes (email and chat service) in order to provide confirmation that we were on our way and definitely going to arrive. The email response I received immediately indicated that ‘high volumes’ would cause up to a 48 hr delay in responding. Then I used the online automated chat service which was obviously not a real person….by the time I got through to a real attendant it was after the meeting time and here’s where it gets even more awful. GetYourGuide has a policy that if you are late you may miss your scheduled visit slot….and you have to rebook another time. Despite making concerted efforts to communicate in advance….the attendant was : A). Unwilling to contact the guide to coordinate a new meeting place (or couldn’t because it’s a outsourced support service) B) unwilling to rebook our visit C) unwilling to provide a refund…..and was rigid/inflexible in enforcing a policy that could easily have been managed more flexibly Simply put….GetYourGuide offers a needless and expensive service that amounts to a money grab. They outsource to independent guides and support services that leave the customer without any direct means of recourse or opportunity to find workable solutions. In the end we went directly to the museum, stood in line and bought duplicate tickets for 1/3 of the price we had paid to GetYourGuide Great museum tour but terrible experience with GetYourGuide. We learned a lesson with this one!!