We booked two places on a guided tour of San Marcos basilica in Venice Unfortunately our train to Venice was very delayed so despite leaving over an hour to get to the meeting point we literally had 15 mins. I message the guide directly on the contact number given and received no reply. No reply also from the Het Your Guide in app chat. In the end we waited less than ten minutes and paid less than 10 euros to see the basilica. get Your Guide will not give any refund or credit. Not worth the money and very poor customer service
11 months ago
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