I used GetYourGuide in the past and never seemed to have an issues. I used the platform in July to book Zoomarine in Algarve. I got a charge in my bank from this company for £77 which I have since found out it was from someone fraudulently using my card details, which aren’t saved on my account might I add. Once approached, they sent me the same copy and paste email stating they will look into it and it will take 2-3 days, I then got an email a few hours later with the conclusion of the ‘investigation’ stating that they can’t refund me due to their cancellation policy. I can’t cancel something I can’t book. AVOID THIS COMPANY AT ALL COSTS THEY ARE A SCAM!