Such a bad experience. Booked two excursions in Spain, based on what was asvertised. When we received confirmation of the first trip and that it did not include what had been advertised, we cancelled within the fiven time frame. When we enquired about our sexond trip, we were advised that it had been cancelled due to our first trip being a ‘no show’, which wasn’t true because we had cancelled. We were told that we had to book and pay for our second trip again, but that we would be reimbursed. We did so in good faith and had a wonderful experience. However, ipon our return home and after enquiring about our refunds, we had to provide proof of correspondence (cancellation, double payment etc.), which we did, but after that the corresponce stopped and four months later we have yet to be reimbursed.