I’ve used GetYourGuide several times in the past and was quite happy with the service. However, my recent experiences have been disappointing in terms of reliability and customer support. Earlier this year in Thailand, I encountered issues with tours that did not match what was advertised. Today, while trying to book a tour in Cape Town, I attempted a payment that appeared to go through, only to receive a message saying there was an issue and that the amount would be reimbursed within 3–5 days. Thinking it was a payment error, I tried again—same outcome. I now have around $300 blocked, only to find out later that the tour is no longer available, which seems to have been the real issue all along. Customer service was particularly frustrating. Although I spoke to a real agent, the responses were generic and repetitive, offering no real solution. Regrettably, this experience has completely eroded my trust in the platform. I won’t be using GetYourGuide again.