I have just been charged £343.95 for two tours that GetYourGuide failed to book. I then received an email stating something went wrong and I would get a refund in 3-5 days.
This is unacceptable, when the issue is their fault a refund should be immediate. Indeed no money should be taken unless the booking in confirmed.
I have no confidence in this platform to work properly or the business to act ethically. I would urge people to hesitate before using GetYourGuide.
17 hours ago
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