Bought a personalised picture phone case for a Christmas present. Item arrived before Christmas but although it was the correct size case it had someone else's pictures on it. I emailed customer services (No telephone number) they took ages to reply and then pointed me to there no refund policy on personalised items!! I was furious so emails them back and eventually after a week me sending emails with no response and me finally sending a very strongly worded email I got a automated email thanking me for my order and that it had been dispatched. Still no actual response to my emails tho and a week on and I'm still waiting for it to turn up!