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GoCustomized Reviews

1.9 Rating 29 Reviews

24 %

of reviewers recommend GoCustomized

Company Reviews

1.9

Based on 29 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Live Chat

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GoCustomized 1 star review on 31st January 2024

GoCustomized 1 star review on 18th November 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awesome phone case and awesome materials. Horrible service. Emailed and sent a message for a tracking number and never got a response. They have multiple options for ahipping. One with out a tracking number, one with a tracking number and a super fast one with a tracking number. This I never found out till I ordered. Be aware of what shipping you choose.”

Posted 1 month ago

“Terrible, terrible service. I had a Bible verse that I wanted on a case that was rather long. The draft on their site showed all of the text, but when the product showed up (3 weeks after it "shipped") the text was cut off on both edges. I asked for a full refund and went back and fourth with their "service" for a few days explaining that the product received did not at all match the product order. Ultimately I was given a choice between store credit for the item, or a 50% refund.”

GoCustomized 1 star review on 31st January 2024

Posted 2 months ago

“Terrible customer service. After they said they ship my order and it said it arrive to my Regional USPS facility in NJ . It went back to Massachusetts. You try to go thru with Company and nothing all they have is an automated service that answer your questions. If i can give a zero star i will”

Posted 3 years ago

“ORDERED A CUSTOM PHOTO PHONE CASE FOR MY HUSBAND ON 3RD DECEMBER, NOW 4TH JANUARY AND NEVER RECEIVED. ALL IS SAYS IS 'DESPATCHED' WHEN I LOOK UP THE ORDER ONLINE. I HAVE SENT AN EMAIL, SO I AM WAITING TO SEE IF THEY EVER RESPOND BUT NOT HOLDING ANY HOPES. WAS A CHRISTMAS PRESENT SO EVEN WORSE THAT THEY DON'T DELIVER WHEN PROMISED.”

Posted 3 years ago

“Ordered a case on the 14th December, no confirmation email or tracking info received. Still haven’t received the case, scam artists.”

Posted 3 years ago

“Don't use their regular shipping method! I thought (key word) I placed my order in plenty of time for Christmas, but am really doubting it will arrive in time!”

Posted 3 years ago

“The quality of the picture was badly lacking. See my photo and the case they made.”

GoCustomized 1 star review on 18th November 2020

Posted 3 years ago

“Ordered a phone case, it never arrived, only communication is generic auto reply email DON’T WASTE YOUR TIME OR MONEY ON THESE LOSERS! The one time I didn’t research Customer Reviews!!! 🤬”

Posted 3 years ago

“Was told my phone case was shipped July 24,2020. It’s now August 21,2020 and still no case. I am now seeking legal advise”

Posted 3 years ago

“I ordered a mini and just minutes later I noticed it was the wrong case and when I emailed then to cancel they said it was the wrong email so I ordered another one to actually fit my phone. Now I have no tracking number. I want a refund on the mini, but I am thinking this is a scam. So this is $70.00 I am out since I couldn't get a hold of them and I guess because I was stupid for ordering the second one, and I have not received either one of them after 3 weeks. No tracking no either.”

Posted 3 years ago

“Product has not arrived on time, and all I get back are robot emails now acknowledging the issue, so I have no way of knowing if it will arrive or whether I will get a refund. AWFUL customer service. No way of contacting a real person. They take your money and do not deliver.”

Posted 4 years ago

“Horrible service took 3 weeks to get here and when it did the custom logo was folded around the phone cover, no one replied to email no refund nothing!”

Posted 4 years ago

“Product never arrived no way of contacting”

Posted 4 years ago

“Terrible service no one returns emails , should of got f,Rene speaker with my order never did picture quality is rubbish never would buy anything again of these .”

Posted 4 years ago

“Good product quality”

Posted 4 years ago

“Good quality product and delivered quickly.”

Posted 4 years ago

“The photo that I have chosen for my phonecase looks really awesome. I am happy with the result.”

Posted 4 years ago

“I’m very happy with my new case, the photo looks great!”

Posted 4 years ago

“I do not understand the negative reviews. I had a good experience with this company. Case looked good and it arrived on time.”

Posted 4 years ago

“Horrible customer service. I ordered a custom phone case and never got any notice of shipping so I contacted customer service. First they said it was delayed, then when I complained again a week or so later, they said the shipper lost it. When I asked for a refund and for them to cancel my order, they refused, instead offering me a coupon on my next order (why would I order again!?). It has been a month since I ordered and I still have not received my case, though they claim it is on its way. I will NEVER use them again.”

Posted 5 years ago

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GoCustomized is rated 1.9 based on 29 reviews