GoCustomized Reviews

Name: GoCustomized
Rating: 1.97

2.0 Rating 33 Reviews

24 %

of reviewers recommend GoCustomized

Company Reviews

Questions

Metrics

2.0

Based on 33 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Write Your review

Tell us how GoCustomized made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

GoCustomized 2 star review on 12th November 2024

Ellen Fountain

GoCustomized 1 star review on 31st January 2024

Anonymous

GoCustomized 1 star review on 18th November 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Same as everyone else, should have read these reviews first. No response from company, no phone case. Don’t do it.”

Helpful Report

Posted 4 weeks ago

“Their product is USUALLY very good. Customer service is HORRIBLE. I cannot log on to my account because I can't get by the Captcha process - it just keeps looping back to the sign in, and eventually says my email is incorrect. Have sent several messages about a recent order with zero response except on a review site (not this one), but without a way to retrieve my order number or sign in to my account, they can't address my issue (a badly printed wallet case for the iPhone 16 pro). I can't recommend this company any more, and I've been getting iPhone cases from them for many years.”

Helpful Report

Posted 1 month ago

“I love my case!! The shipping was fast and the picture quality is SO nice. I got the most basic one you can get. The case itself isn’t high quality, but the picture quality is 10/10. Crisp and perfect.”

Helpful Report

Posted 2 months ago

“AUFUL customer SERVICE!!!!!!!!!”

Helpful Report

Posted 7 months ago

“Awesome phone case and awesome materials. Horrible service. Emailed and sent a message for a tracking number and never got a response. They have multiple options for ahipping. One with out a tracking number, one with a tracking number and a super fast one with a tracking number. This I never found out till I ordered. Be aware of what shipping you choose.”

Helpful Report

Posted 8 months ago

“Terrible, terrible service. I had a Bible verse that I wanted on a case that was rather long. The draft on their site showed all of the text, but when the product showed up (3 weeks after it "shipped") the text was cut off on both edges. I asked for a full refund and went back and fourth with their "service" for a few days explaining that the product received did not at all match the product order. Ultimately I was given a choice between store credit for the item, or a 50% refund.”

Helpful Report

Posted 10 months ago

“Terrible customer service. After they said they ship my order and it said it arrive to my Regional USPS facility in NJ . It went back to Massachusetts. You try to go thru with Company and nothing all they have is an automated service that answer your questions. If i can give a zero star i will”

Helpful Report

Posted 3 years ago

“ORDERED A CUSTOM PHOTO PHONE CASE FOR MY HUSBAND ON 3RD DECEMBER, NOW 4TH JANUARY AND NEVER RECEIVED. ALL IS SAYS IS 'DESPATCHED' WHEN I LOOK UP THE ORDER ONLINE. I HAVE SENT AN EMAIL, SO I AM WAITING TO SEE IF THEY EVER RESPOND BUT NOT HOLDING ANY HOPES. WAS A CHRISTMAS PRESENT SO EVEN WORSE THAT THEY DON'T DELIVER WHEN PROMISED.”

Helpful Report

Posted 3 years ago

“Ordered a case on the 14th December, no confirmation email or tracking info received. Still haven’t received the case, scam artists.”

Helpful Report

Posted 3 years ago

“Don't use their regular shipping method! I thought (key word) I placed my order in plenty of time for Christmas, but am really doubting it will arrive in time!”

Helpful Report

Posted 4 years ago

“The quality of the picture was badly lacking. See my photo and the case they made.”

Helpful Report

Posted 4 years ago

“Ordered a phone case, it never arrived, only communication is generic auto reply email DON’T WASTE YOUR TIME OR MONEY ON THESE LOSERS! The one time I didn’t research Customer Reviews!!! 🤬”

Helpful Report

Posted 4 years ago

“Was told my phone case was shipped July 24,2020. It’s now August 21,2020 and still no case. I am now seeking legal advise”

Helpful Report

Posted 4 years ago

“I ordered a mini and just minutes later I noticed it was the wrong case and when I emailed then to cancel they said it was the wrong email so I ordered another one to actually fit my phone. Now I have no tracking number. I want a refund on the mini, but I am thinking this is a scam. So this is $70.00 I am out since I couldn't get a hold of them and I guess because I was stupid for ordering the second one, and I have not received either one of them after 3 weeks. No tracking no either.”

Helpful Report

Posted 4 years ago

“Product has not arrived on time, and all I get back are robot emails now acknowledging the issue, so I have no way of knowing if it will arrive or whether I will get a refund. AWFUL customer service. No way of contacting a real person. They take your money and do not deliver.”

Helpful Report

Posted 4 years ago

“Horrible service took 3 weeks to get here and when it did the custom logo was folded around the phone cover, no one replied to email no refund nothing!”

Helpful Report

Posted 4 years ago

“Product never arrived no way of contacting”

Helpful Report

Posted 4 years ago

“Terrible service no one returns emails , should of got f,Rene speaker with my order never did picture quality is rubbish never would buy anything again of these .”

Helpful Report

Posted 5 years ago

“Good product quality”

Helpful Report

Posted 5 years ago

“Good quality product and delivered quickly.”

Helpful Report

Posted 5 years ago

GoCustomized is rated 2.0 based on 33 reviews