do not rent Goldcar, if you reserve and do not show up at the exact time, they keep your money and you do not get the car. they refer to their conditions I have never seen. whole story: My plane was delayed and goldcar office in Reus was closed when I arrived. The reservation does not even state the office hours in Reus. I called goldcar. The man said nothing can be done I have to come tomorrow. So I stayed in a hotel 15 min away and I did return next day. The agent in Reus told me since I did not pick up the car, the car is gone. He also said the money is gone and I should call customer service, nothing he can do. He was friendly but helpless. He offered me to rent another car for 1 week and 300 euros. Not to keep up the line with 20 nice dutch people, I left with a taxi. So next to the hotel stay and two taxi rides am I correct to understand that you do not repay the reservation for a car that you did not reserve for the rented period I paid for? I have never experienced such a bad customer service – not based on the agents but on the company policies and conditions. I wrote them and they refused to pay the money back. 500 euros lost, but that is the smallest issue. The experience is awful and traumatic.