Goldcar Reviews

Name: Goldcar
Rating: 1.11

1.1 Rating 384 Reviews

2 %

of reviewers recommend Goldcar

Company Reviews

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Metrics

1.1

Based on 384 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goldcar 5 star review on 2nd September 2025

Supreme Assets Recovery AT G Mail .com

Goldcar 1 star review on 17th January 2025

Natalie

Anonymous

Anonymous // 01/01/2019

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“I booked an estate car with goldcar Alicante airport . It was very reasonably priced , I didn’t take full cover so the deposit was blocked on my credit card . On return , the car was checked over and given the all clear . The deposit was removed from my card pending payment the very next day . All in all a perfect experience. I read so many bad reviews so was concerned but I had absolutely no problems at all . Will use again .”

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Posted 4 days ago

“Underhand practice at collection counter. I collected my car key at Malaga airport and due to being in a hurry for a mtg did not question the additional €175 charge on the contract (fuel etc). Upon returning the car with a full tank I received just €82, when I questioned this with customer service they said €29 for airport tax (fair enough I thought) and €64 for a vehicle upgrade that I was not told of not was it needed as I was travelling on my own. The Malaga counter staff are pushing the hard sell for insurance, breakdown etc. but to put in a charge without mention is a new low. I raised with the Customer Service team who said that as if signed I had to pay the upgrade. Beware everyone and take a minute to check what you are paying for, some really unscrupulous counter staff at Malaga Goldcar counter.”

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Posted 5 days ago

“After having a reservation, I went to pick up my car and the idiot behind the counter told me that I needed an international driver license to rent a car in Spain however, the law states that no international driver license needed if you are staying less than 90 days in Spain, I have a California driver license valid and it’s accepted in Spain. I went to OK Mobility, and I rented a car there the same day. This is what you get when you deal with companies like gold car Don’t waste your money all your time and go to a real rental place. The counter guy was a real loser”

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Posted 1 week ago

“Very old car, without modern amenities and with missing elements, bad and misleading service, bad attitude of the staff in Bologna Italy. I booked a Fiat 500 and got a Lancia Ypsilon (probably the ugliest car ever made by an Italian manufacturer). You can't rent something like that in the area where Ferrari, Ducati, Pagani, Lamborghini and Maserati are made. And that one had OVER 78,000 kilometers on it, with missing interior and exterior parts and strange engine noises until it warmed up.”

Goldcar 1 star review on 14th October 2025

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Posted 1 week ago

“I was completely unsure of where to turn until I came across IGRINC.ORG in online reviews. Reaching out to them was the best decision— their swift response immediately impressed me. There were no vague replies or unnecessary delays. They listened carefully, allowed me to share every detail, and showed genuine care in addressing my situation.”

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Posted 3 weeks ago

“DO NOT USE THIS COMPANY This is by far the worst rental experience I’ve ever had. They do not disclose that dropping the vehicle off at a different location comes with an extra fee—you only discover it after you’ve booked and paid, buried in the fine print of your documents. On top of that, the SUV we were given was already damaged and scratched. They then tried to charge us for the existing damage, which I am currently disputing because I had the foresight to take a video. To make matters worse, when we returned the SUV with a full tank of gas, we were hit with yet another ridiculous charge—apparently they even charge you for returning it full. This company is dishonest, predatory, and completely unprofessional. Do yourself a favor and spend a little extra with a reputable rental company. AVOID THIS RENTAL COMPANY AT ALL COSTS!!!”

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Posted 1 month ago

“Worst car hire company I have ever experienced. Car was in a really bad condition with dents scratches and bald tires. To make matters worse after 2 days the oil warning light came on so I had to buy oil. On returning the car they have charged me over £300 for 2 scratches I disputed. Please pay a bit extra and avoid this scam company.”

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Posted 1 month ago

“Why UNIQUE RECOVERY FIRM is the Best in Fund Recovery Services”

Goldcar 1 star review on 9th September 2025

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Posted 1 month ago

“I rented a car with Goldcar in Marseille for 15 days. The first car was bumped all over. I didn't mind so much because I paid for a full insurance. But why do I say "the first car"? Because the "Engine fault" light came on after 10 days and I had to change it. Of course they didn't deliver a new car to me. No, I had to drive to Marseille again. The second car was so bumped on the co-drivers side that we all the time thought that my wife didn't close the doors properly when we went over 80 km/h. And even after that I would write a bad review. No, I am writing it because two weeks after coming home from the holiday they deducted 40 euros from the credit card with no explanation or an e-mail. I didn't react immedietly and after 2 days another 40 euros off the credit card. Again no explanation! I had to lock the credit card. I wrote to them and after 10 days they appologised that the second 40 euros were a mistake. I asked them what was the reason for the first 40 euros. After a month no reply. My bank is now handling the situation. NEVER AGAIN WITH THE GOLDCAR!”

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Posted 1 month ago

“I rented a car from Goldcar in Palma Mallorca (July 2025). Two months later, they charged me 40 EUR without any explanation, even though I had not used their service since. Their customer service is slow and unhelpful. Be very careful — they advertise cheap prices, but add hidden fees later. I strongly do not recommend this company.”

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Posted 1 month ago

“i paid 917 for 20 days for a car fully comp. paid for full in advance. said it would be refunded. did not receive it back, when i rang they said that there was a spanish tax of of 25 euros and a cleaning fee for the car. the car was handed back in normal condition after 3 weeks. customer care agent spent 20 minutes telling lies. i dont leave reviews usually , please avoid”

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Posted 1 month ago

“Appalling company! Took possession of vehicle at Murcia airport. Took video of condition.The video clearly shows me pointing out two small scratches to the boot area. The lady was not concerned. On return of the vehicle she now made a great deal of the two scratches and I was charged for the damage. This took place in June 2025. We are now in September and I have not received a satisfactory response to my complaint. I use Murciaat least three times a year. I will not be using Goldcar again and I strongly advise you to go to another company.”

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Posted 1 month ago

“Shocking service from start to finish ! DO NOT USE THIS COMPANY level of service is the worst i have ever dealt with in years of hiring cars all over the world. They are sharks with upsell and scare you into taking all the covers... Quality and cleanliness of the vehicles was appalling, I am still waiting for a response after one and half months so will now be taking this the the Spanish authorities that regulate car hire in ESP”

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Posted 1 month ago

“I have rented from Goldcar numerous times over many years at Nice airport but have just cancelled my next rental with them on the basis of the last two rentals, up until which my experiences had been between moderate and good. On the last but one rental there was a virtually invisible small scuff on a wing mirror which was almost certainly there when i collected the car and i hadn't seen it until dropping the car off. The checker pointed it out and said words to the effect 'its unimportant', in other words it doesn't meet the criterion for a charge, but then i find a payment being taken from my credit card. My last rental involved a warning message appearing on the dashboard that I should stop driving due to an engine problem. This was late on a Sunday afternoon soon after collecting the car. Neither 'phone number provided was answered, it turned out one is only Monday - Friday and I was later informed the other for the breakdown service was having problems at that time. I had no option but to keep going to my destination with the intermittent warning display and reminder bleeps. Following numerous tel. calls and emails the following morning I was informed by the breakdown service they would send someone out and about two hours later a recovery vehicle arrived and took the vehicle away leaving me stranded 50km from Nice airport, which is where the car had been collected. I was then informed I could go to the nearest Goldcar office (in Nice) and collect a replacement and that Goldcar may reimburse my transport costs for getting there. I was able to get there on the Tuesday afternoon and collect a second vehicle without a problem. Having lost two days of rental and been put to considerable trouble I then requested reimbursement of two days hire but not transport costs as i was able to get a lift to Nice. Goldcar at first rejected my claim saying they needed to check if the problem was my fault, and then that I was 50% at fault but they had decided not to charge me for the recovery vehicle, even though i had not taken out the additional damage insurance offered by them. I informed them this was not a damage or insurable matter for which in any case i have annual cover taken out in England. I could go on but they ended up paying me back for one day loss of hire and then made a refuelling charge of plus €50 on my credit card. I had used fuel for the 50 km drive from Nice airport but having reached my destination dare not take the car any further, even to buy approx. €10 worth of used fuel, not knowing the car was going to be removed. Goldcar dealt very badly with me on all fronts. It took a considerable amount of time and determination to get to where i did with them and it would have been easier to just give in. Up to five rentals a year from Nice airport for the past 20 years and ongoing, not all with Goldcar but a majority have been. Customer service and the outcome has been diabolical.”

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Posted 2 months ago

“They're highly skilled professionals and trustworthy team.”

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Posted 2 months ago

“Gold car stitched us up ! We ordered and paid for an automatic and got a manual . We asked for a refund as an automatic is much more expensive but they refused and said no we had a automatic when clearly we didn’t and we gave then the reg which they can see is not an automatic but they still refused to refund us the difference! Very bad customer service! Watch out that you don’t get stitched up like we did !!!”

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Posted 2 months ago

“I made a booking at Clickrent (part of Goldcar)redirected through Ryanair website. My pickup time was noted at 19:30. The rental agreement states the shuttle service runs every 15minutes. I waited for 15 minutes and no shuttle, so I rang their number at 19:45. Main number, redirected to airport office, no answer. Website says office closes at 20:00. Rang again at 19:59, no answer. Took a taxi at a cost of 21€ to their offices and arrived at 20:10. Unhelpful receptionist at BCN airport office said the office is now out of hours and I need to pay an extra 22€ for arriving late. I said I required compensation for the taxi, she said it was not her fault. I said you did not answer the phone, she replies she was very busy despite me being the only customer. Never got compensated. Never using this company again.”

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Posted 2 months ago

“It’s worthwhile reading small( or non existent) print. Just taken car of from Madrid airport. I usually use my Amex for car rental insurance extras. no, not allowed. You either have to pay the additional insurance to them - an Extra €200 or, a deposit of €3000 and use that to cover any damage. The next time you look for good deals; better go to trusted companies Hertz : Avis etc. It would have been cheaper and no nonsense”

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Posted 2 months ago

“When we got a flat tyre, what could have been an easy fix, became a very stressful and time consuming ordeal! A flat tyre can be replaced, but instead, by instruction from GoldCar's recovery phone number, we had no choice but to have the car towed away by a third party leaving us stranded with no vehicle. The only way for us to get a replacement car, we were told repeatedly, was to return to our nearest GoldCar branch (Pisa Airport), which was 100km away from where we were staying in Tuscany!! Other companies will replace a tyre a or supply a new vehicle on the spot. It took over 90mins to drive there and over 90mins back, and a further 90mins wait in the pickup station at Pisa Airport. That's a near 5hr round trip, in addition to the recovery time and time on the phone, all to replace a flat tyre! Totally unacceptable. I will not use GoldCar again and will warn others against it in future.”

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Posted 3 months ago

“Worst company ever. Car was over 100k miles on the clock. Had a mechanical problem and couldn’t get a different car nor a cancellation of contract. Refund of deposit still not received. Was overcharged on my deposit.”

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Posted 3 months ago

Goldcar is rated 1.1 based on 384 reviews