PLEASE READ THIS BEFORE CONSIDERING A RENTAL WITH GOLDCAR. Booked a car through Goldcar in Alicante airport. I previously worked in car rental for many years so no the aim of the game is to extract as much cash as possible at the counter which agents get generous commissions on. That being said the tactics I observed when I collected was nothing short of disgusting to the point that other customers were almost in tears. The agent that served me tried his hardest but I didn’t fall for any of the scare tactics. I was told I had no insurance for my car only the third party vehicle if I had an accident. This is false as I had total coverage with collision damage waiver and excess payable at 1400 euros. I was then told I wasn’t getting the car I booked as I needed to read the terms of conditions. When I probed further the agent backed down. The whole process took what felt like forever as the agent just stalled almost in a way to provoke and get a reaction so he could then find reason to refuse giving me the car. However after what felt like one of the most challenging experience’s, I was finally given keys and told ‘303’ which I assumed was the parking bay but no further explanation on how to get there. Fortunately I knew ALC airport quite well so could navigate it un-assisted but some gester to offer assistance would have been polite at least. Once I got to the car I inspected it thoroughly and confirmed all damage against the report they had given me. All the damage was marked as it should be but I took some pictures to make sure I had additional evidence. The car was ok and for the price I paid it did the job however I was advised by a Spanish friend that under Spanish traffic law a car with smashed lights is illegal. Goldcar had given me a non- road worthy vehicle ! Upon return I waited almost 10 minutes to check the car in until a miserable and clearly non motivated staff member appeared. She checked the car however like a crime scene investigator with a torch and close attention to detail. So close that she then decided to try and charge me for the broken light !!! Fortunately I had the all the paperwork and my pictures so was able to contest this to the supervisor who quickly stamped my paperwork to say no charge was applicable. Lesson learnt for me - Never use Goldcar ! It could have been an expensive and uncomfortable lesson if I was not wise to the antics that regretfully do on go on in this industry. My advise to you is try Record / Malco or Clickrent in Alicante as prices are good and service is generally better !