They tried to charge me weeks after my hire was over for proven pre-existing damage (I had the stamped damage report and photos from collection to prove it). When I went to the airport directly to query this the woman at the desk refused to look at my documentation (stamped by her!), verbally abused me, refused to give me her name when asked, then attempted to snatch my phone out of my hand when I said i'd be taken a picture of her to make a complaint. She then processed the payment from my card while I was stood there despite me having 14 days to dispute the payment (this was on day 1). Avoid at all costs. Truly these people are scammers. Use OK Mobility instead who are fantastic (and usually cheaper)