Goldcar Reviews

Name: Goldcar
Rating: 1.10

1.1 Rating 374 Reviews

2 %

of reviewers recommend Goldcar

Company Reviews

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Metrics

1.1

Based on 374 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Goldcar 5 star review on 2nd September 2025

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Goldcar 1 star review on 17th January 2025

Natalie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went to pick up our car which was pre booked and prepaid, a whopping £560 was added for additional insurance then we were introduced to our car which had less boot capacity and was smaller than we requested and paid for so our cases wouldn't fit. Offered us no solution just refunded the additional money paid for insurance and left us with three teenagers at 10pm finding our own way to our accommodation which was half an hour away. Truly truly awful”

Helpful Report

Posted 1 year ago

“Nederlands Ik heb een ontzettend slechte ervaring gehad met Goldcar. Na het huren van een Fiat van 25 juli tot 4 augustus 2024, kreeg ik een e-mail waarin werd beweerd dat ik schade aan de auto had veroorzaakt, wat totaal niet waar is. Ik heb foto's van de auto genomen op de dag dat ik hem ophaalde, die duidelijk laten zien dat de schade al aanwezig was. Desondanks weigeren ze mijn borg terug te geven en proberen ze me verantwoordelijk te houden voor schade die ik niet heb veroorzaakt. De klantenservice is totaal onbehulpzaam en lijkt niet geïnteresseerd in het oplossen van het probleem. Ik raad Goldcar absoluut niet aan en zou iedereen aanraden om elders een auto te huren. English I had an extremely bad experience with Goldcar. After renting a Fiat from July 25th to August 4th, 2024, I received an email claiming that I had caused damage to the car, which is completely untrue. I took photos of the car on the day I picked it up, clearly showing that the damage was already present. Despite this, they refuse to return my deposit and are trying to hold me responsible for damage I did not cause. Customer service is completely unhelpful and seems uninterested in resolving the issue. I strongly advise against using Goldcar and recommend renting a car elsewhere. Español: Tuve una experiencia extremadamente mala con Goldcar. Después de alquilar un Fiat del 25 de julio al 4 de agosto de 2024, recibí un correo electrónico en el que se afirmaba que había causado daños al coche, lo cual es completamente falso. Tomé fotos del coche el día que lo recogí, que muestran claramente que los daños ya estaban presentes. A pesar de esto, se niegan a devolver mi depósito e intentan responsabilizarme por daños que no causé. El servicio de atención al cliente es completamente inútil y parece no estar interesado en resolver el problema. Desaconsejo encarecidamente el uso de Goldcar y recomiendo alquilar un coche en otro lugar.”

Helpful Report

Posted 1 year ago

“Make sure you get a full check list of what should be in the vehicle.!!! I dropped off my hire car in Alicante after having it for 10 days with no check list. Upon returning the car all the outside was fine, however the person checking the car lifted up the boot floor compartment and told me I had lost the tyre compressor, which i never knew was in there in the first place? I never had any tyre issues or need to even see if it had one. They do not check their cars properly and rip you off for things you have not done. I argued that i had no idea it was in there to begin with and that when i collected the car at 11.30 pm they did not give me a full check list of what should be in the vehicle. They do not check all of their cars properly and are badly run company. I was asked on returning the car to Alicante, where i had collected the car from as it was not one of theirs? I replied I picked it up from this airport!! If they had no clue the car was even collected from this airport, how can they tell me the car was properly checked the last time it was dropped off?? They have tried to charge me 60 euros but I have blocked them from my credit card which i paid on. I recommend if using these Charlatans then you do the same and pay by credit card and put deposit on credit card also”

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Posted 1 year ago

“First of all bad communication , I rent a car that cost double the price , adding different insurrance or 400 euro and when my car didn’t want to start one day they ask me to pay for the tolls truck and it wasn’t my fault , customer service never answer on time until I called couple of time . Basically it wasn’t a good experience and I will never book with them”

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Posted 1 year ago

“PLEASE DO NOT USE GOLDCAR!!!! They WILL rip you off and leave you with large and entirely unexpected charges. We were forced to pay significant extra insurance cover fees (£250.00) even though we had previously paid for enhanced cover. They are clever about it because they deliberately mislead and confuse things with vague (& likely spurious information) while you’re stood at the front of a huge queue at the desk when you go to collect. I WOULD STRONGLY ADVISE YOU PAY EXTRA WHEN BOOKING AND USE A REPUTABLE & RELIABLE COMPANY!!!! (Eg Hertz, Sixt etc) You may pay what appears to be a little more initially, but rest assured it will be less costly overall and certainly worth the peace of mind. We will NEVER use Gold car again. Complete rip off merchants!”

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Posted 1 year ago

“it is a scam ! I rented today a car online in Portugal with my credit card by opting for not using the full insurance. That gave me a price of about 27 euros a day for the selected type of car (a "ford fiesta category"). At the airport desk, they asked me a deposit of eur 1200 plus other eur 300 for garanties. Normal. However, the credit card used to pay online does not have my name in it and i was informed I could not go along with the car rental. So I was asked to cancel the reservation. As the airport desk did not show any interest to find a solution, I called the respective contact point. After some 40 minutes on the phone speaking with different people from different departments i was finally informed I could not go along with the car rental AND also i would not be reimbursed on the amount already paid for 2 weeks. To avoid that i would need to pay the full insurance for more eur 238, which given the circumstances I had to follow not to loose my money and not to ruin my holidays. From eur 27 a day I am paying now eur 45. First and last time i rent a car here. Secondly, the check out document for the car was sent to me by email instead of being given in paper together with the contract. That document mentions to check the car before leaving the airport. If nothing is said then, once you leave with the car it becomes an integral part of the contract, meaning if there is a defect you have not noticed you are most probably paying for it after delivering the car. Finally, when speaking with someone from goldcar, I asked to get a copy of the conversation we held. Then the phone was disconnected.”

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Posted 1 year ago

“It's an absolute scam of a car rental company. The price doubles when you pick up the car on-site after paying everything online. They have a lot of hidden costs that appear when you get the car and again after you return it. I picked up the car at Madrid airport and encountered very rude staff. The price also increased due to numerous "fines" that are applied for reasons only God knows. After returning the car, be prepared to be charged at any time if they think something went wrong. Their terms and conditions actually state that they will charge you an extra 40 euros in Spain if you get a speeding ticket, just for forwarding you a form from the police. Plus, they will charge you an extra 10 euros if you pay the fine through their system. Avoid them.”

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Posted 1 year ago

“Do not use these thieves! Absolutely disgusting customer service, adding on charges that are more than the contract, additional amount taken at the end, when evidenced that the amounts taken are wrong, they just ignore emails and stop replying. Despicable people and company, avoid at all costs.”

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Posted 1 year ago

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Posted 1 year ago

“★ Doesn't even deserve a 1 star. Terrible customer service. This is a common issue I have read with every customer who has left a review. Wish we read the reviews properly before using these! We got charged over $150 euros for a full tank of fuel. We filled up a mile away and they said because we used 2 litres it's empty. What are you supposed to do!? Fly!!? Jokers. Do not Use!”

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Posted 1 year ago

“I booked through Ryan air with a quote… I booked through Ryan air with a quote for £68.23 for a weeks hire. On collecting of the car, we were informed of extra insurance cover that would be 30 euros. Seemed worth the cover. The man was also saying we had to pay a deposit for fuel but this would be returned to us. All very stressful tbh, when u have spent 4 hours on a flight and you just want to get to the resort On checking credit card bill, we were charged £163.07 This is an overpayment of nearly £70.00 It’s now a month in of contacting Ryan air and Goldcar and still nothing has been resolved. Ryan air have said it is nothing to do with them and Goldcar have blatantly lied and told me they have returned my monies, however this is not true. Please think seriously before booking with this company.”

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Posted 1 year ago

“First and foremost, DO NOT RENT HERE IF YOU WANT TO WORK WITH HONEST PEOPLE. I had to sign the document of the state of the car before even receiving the car keys or even seeing the car. Upon arriving I saw damages to the car that were not documented. After telling the people on site, I was assured it was updated in their system and it all was written. I took pictures anyway as I thought that was weird. When giving back the car, no one on site. The next day a huge amount of money was deducted of my account without any explanation or email telling me why. After contacting Goldcar, I still have no clue what 'extra damages' were done. Goldcar has been silent since, I am still waiting to receive a receipt with the costs of the reparations (which are not going to happen as I am sure they will do the same trick to the next renter). You have been warned, beware.”

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Posted 1 year ago

“Hvis man ønsker at starte sin ferien godt - SÅ LEJ IKKE JERES BIL FRA DETTE FUSKER FIRMA, som lave det vildeste scam mht. ekstra bilforsikringer og giver dig en lavere bilgruppe end du har betalt for. MEGET VIGTIGT INFO I kan kun betale med kreditkort ellers skal du tvunget til at købe deres dyreste forsikring. Vi lejer aldrig bil hos dem igen!! Et godt råd skal Goldcar havde med på vejen - lad vær med at prøve at skyde jeres kunder, det er en meget kortsigtet strategi!!”

Helpful Report

Posted 1 year ago

“I booked a car at Barcelona airport. During the boarding at Zurich Airport, we were informed about a long delay in the flight, due to weather conditions. I tried to contact GoldCar Call Center at that time, but since it was after 8.00 pm CET – they only work from 8am to 8pm - I only managed to get the customer service email on the website, whom I wrote about the flight delay, knowing it was the last one of that day. During the flight to Barcelona, they replied me back, saying that they were waiting for me at Terminal 2 - I was arriving at Terminal 1, but it was OK - and that I'd able to collect the car. The flight landed after 11.30PM, and after I collected my luggage and I went to T2- more or less 35m aprox. The unpleasant surprised was to find that the office in T2 was closed, and nobody was there. The office in T1 was also closed because I checked before going to T2. I've sent several emails to customer service email address, attaching the email I received from them (saying they were "waiting for me"), and requesting to pick up the car the next day - because the payment was charged to my credit card - but until now I have no response. The day after, I was able to contact the customer service by phone, and when I explained all the external circumstances, I heard "well, you have lost the reservation, what a pity". A similar, but much more rude and aggressive response I got from an employee at the Barcelona Airport office, who practically told me "well, I suggest you sue the airline company because you were unable to follow our service clauses". It could happen that I had not "meet GoldCar services demands" but if customers inform about a flight delay - beyond their will- and GoldCard confirms that they are waiting for them, they should do so. They also had the right to informed me that due to my arrival time, despite the payment, the reservation was lost, but this was not the case. If a FYI: During the booking process, there was not any option to add the flight number, which would allow GoldCar to know the arrival of their customers.”

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Posted 1 year ago

“At return the operative smiled, told me everything was fine and got me to sign a computer screen with no documentation attached. Then I got an email from them with a document with my signature on it showing damage I hadn’t done or seen. 260 euros charged to my card. Completely dishonest - don’t go anywhere near these criminals”

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Posted 1 year ago

“Se vi presentate in ritardo a ritirare la macchina non ve la danno e non vi rimborsano. Se avete prenotato per 7 giorni e avete qualche problema per il quale non potete presentarvi il giorno del ritiro ma vi presentate il giorno successivo, non vi danno la macchina e non vi restituiscono nemmeno i soldi per il reriodo restante. In caso di problemi di questo tipo la GOLD CAR non risponde nemmeno dei rimborsi e siete costretti a chiamare il broker DO YOU ITALY su un numero britannico che risponde dopo parecchio tempo (con tariffa internazionale) e solo in lingua inglese. Se parlate in italiano vi riattaccano il telefono dopo un po'. Se avete un problema siete spacciati, la GOLD CAR non vi si fila minimamente e ve la dovete vedere con DO YOU ITALY a Londra che ovviamente se ne infischia di voi che molto probabilmente siete di fretta, siete di passaggio ed é impossibile difendersi. Per qualsiasi tipo di problema i vostri soldi non li recuperate.”

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Posted 1 year ago

“I've been hiring cars for nearly 20 years and feel knowledgeable to the tricks that scam you out of money. I always video the car before leaving and after returning and take pictures of the fuel level etc but my they got me on my recent trip 2 weeks ago. I had hired the car via DoYouSpain comparison site and took their insurance out and presented the certificate at the Malaga check-in desk which was acknowledged by the rep. He then told me i'm covered for everything so won't need to check the car out and he just needed to block money on my credit card for fuel and excess which is exactly what i was told they would do. I signed something and was handed the contract wrapped in a Goldcar envelope. As i was eager for my holiday i didn't check the contract details because i thought i was safe from a scam. But i wasn't. The rep had added another load of their own insurance of 209 euros. He'd made me feel comfortable and trust him while he lied to me to fraudulently steal money. I won't be using these crooks again. The car itself need the tyres inflating on the way from the rental garage to my villa and on the second day a warning came up about low oil level. Car probably needed a service which i wasn't prepared to do. Shocking even comparing against other hire companies!!!”

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Posted 1 year ago

“I had the worst experience with Goldcar and will never use them again. I went to hire a car from Barcelona airport with a prepaid booking using a credit card in my married name. However, because my driving license and passport were in my maiden name, they refused to give me a car. This refusal left me stranded at Barcelona airport with two small children. Last year, in the other terminal, they gave me a car with no issue using the same credit card, passport, and driving license. This year, for some reason, it was a problem. Upon arrival, the man at the desk had a horrible, moody demeanor. He didn’t even ask for my booking reference, and his level of arrogance was unreal. When I questioned their policy, he got defensive, and I became understandably upset. My children were with me, and he shockingly told me that people like me should be sterilized and shouldn’t be allowed to have children. My kids were crying and distraught by what he had said. That’s the level of customer service you can expect from Goldcar. To make matters worse, Goldcar has terrible reviews all over the internet. There’s even a Facebook page dedicated to people being scammed by them, and apparently, The Sun newspaper is looking to do a story on them, collecting people’s experiences. They should be exposed and shut down for their dodgy scams and horrible treatment of customers. I've never experienced such terrible customer service before in my life. After this ordeal, I went to Sixt, who were incredibly supportive. They told me they had witnessed a constant flow of angry customers leaving Goldcar without a car that day and said it was a regular occurrence. Never use these cowboys; they are atrocious!”

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Posted 1 year ago

“Awfull people behind the desk in Malaga Total disrespect of their clients. Totall rip off.”

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Posted 1 year ago

“Terrible service, terrible up sale of services (additional insurance, collateral, etc.), which increases the amount stated on the website for rent by x2-x3 times. It is better to choose Eurocar even it seemsed that they have higher price (actually they are not), as the Golden car will have the same price, and even higher, taking into account all upsales. Goldencar are scammers.”

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Posted 1 year ago

Goldcar is rated 1.1 based on 374 reviews