Goldcar Reviews

Name: Goldcar
Rating: 1.09

1.1 Rating 360 Reviews

2 %

of reviewers recommend Goldcar

Company Reviews

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Metrics

1.1

Based on 360 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Mary John

Anonymous

Supreme Assets Recovery AT G Mail .com

Goldcar 1 star review on 17th January 2025

Natalie

Goldcar 1 star review on 23rd September 2024

Rts

Charlie Eadie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“At return the operative smiled, told me everything was fine and got me to sign a computer screen with no documentation attached. Then I got an email from them with a document with my signature on it showing damage I hadn’t done or seen. 260 euros charged to my card. Completely dishonest - don’t go anywhere near these criminals”

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Posted 10 months ago

“Se vi presentate in ritardo a ritirare la macchina non ve la danno e non vi rimborsano. Se avete prenotato per 7 giorni e avete qualche problema per il quale non potete presentarvi il giorno del ritiro ma vi presentate il giorno successivo, non vi danno la macchina e non vi restituiscono nemmeno i soldi per il reriodo restante. In caso di problemi di questo tipo la GOLD CAR non risponde nemmeno dei rimborsi e siete costretti a chiamare il broker DO YOU ITALY su un numero britannico che risponde dopo parecchio tempo (con tariffa internazionale) e solo in lingua inglese. Se parlate in italiano vi riattaccano il telefono dopo un po'. Se avete un problema siete spacciati, la GOLD CAR non vi si fila minimamente e ve la dovete vedere con DO YOU ITALY a Londra che ovviamente se ne infischia di voi che molto probabilmente siete di fretta, siete di passaggio ed é impossibile difendersi. Per qualsiasi tipo di problema i vostri soldi non li recuperate.”

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Posted 10 months ago

“I've been hiring cars for nearly 20 years and feel knowledgeable to the tricks that scam you out of money. I always video the car before leaving and after returning and take pictures of the fuel level etc but my they got me on my recent trip 2 weeks ago. I had hired the car via DoYouSpain comparison site and took their insurance out and presented the certificate at the Malaga check-in desk which was acknowledged by the rep. He then told me i'm covered for everything so won't need to check the car out and he just needed to block money on my credit card for fuel and excess which is exactly what i was told they would do. I signed something and was handed the contract wrapped in a Goldcar envelope. As i was eager for my holiday i didn't check the contract details because i thought i was safe from a scam. But i wasn't. The rep had added another load of their own insurance of 209 euros. He'd made me feel comfortable and trust him while he lied to me to fraudulently steal money. I won't be using these crooks again. The car itself need the tyres inflating on the way from the rental garage to my villa and on the second day a warning came up about low oil level. Car probably needed a service which i wasn't prepared to do. Shocking even comparing against other hire companies!!!”

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Posted 10 months ago

“I had the worst experience with Goldcar and will never use them again. I went to hire a car from Barcelona airport with a prepaid booking using a credit card in my married name. However, because my driving license and passport were in my maiden name, they refused to give me a car. This refusal left me stranded at Barcelona airport with two small children. Last year, in the other terminal, they gave me a car with no issue using the same credit card, passport, and driving license. This year, for some reason, it was a problem. Upon arrival, the man at the desk had a horrible, moody demeanor. He didn’t even ask for my booking reference, and his level of arrogance was unreal. When I questioned their policy, he got defensive, and I became understandably upset. My children were with me, and he shockingly told me that people like me should be sterilized and shouldn’t be allowed to have children. My kids were crying and distraught by what he had said. That’s the level of customer service you can expect from Goldcar. To make matters worse, Goldcar has terrible reviews all over the internet. There’s even a Facebook page dedicated to people being scammed by them, and apparently, The Sun newspaper is looking to do a story on them, collecting people’s experiences. They should be exposed and shut down for their dodgy scams and horrible treatment of customers. I've never experienced such terrible customer service before in my life. After this ordeal, I went to Sixt, who were incredibly supportive. They told me they had witnessed a constant flow of angry customers leaving Goldcar without a car that day and said it was a regular occurrence. Never use these cowboys; they are atrocious!”

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Posted 10 months ago

“Awfull people behind the desk in Malaga Total disrespect of their clients. Totall rip off.”

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Posted 10 months ago

“Terrible service, terrible up sale of services (additional insurance, collateral, etc.), which increases the amount stated on the website for rent by x2-x3 times. It is better to choose Eurocar even it seemsed that they have higher price (actually they are not), as the Golden car will have the same price, and even higher, taking into account all upsales. Goldencar are scammers.”

Helpful Report

Posted 10 months ago

“Shocking, used in Alicante. Car was old and smelly, dirty and costumer service, well thee wasn’t any! Absolutely disgusting. Will never use again”

Helpful Report

Posted 11 months ago

“Forced into paying 10x more than my initial agreed cost. When I arrived at the desk in Palma de Mallorca Airport I was given a bill of over €200 (rather than €19,62). When I queried the additional charges I was told that they were all obligatory (including two different types of insurance when I already had the insurance I needed). I was told that I needed the upgrade to an automatic car 'because you are British' despite challenging this more than once and explaining that I did not want an automatic car. I'm now going through the process if trying to get my money back. Looking online, many others have had the same problem so there is lots of help out there! On the plus side, the car was great, my fuel deposit was refunded in a timely manner and they didn't sting me with any other extra fees after returning the car.”

Helpful Report

Posted 11 months ago

“The car we had just rented broke down at 23.00 after the office had shut. We had to call the breakdown service and eventually got a taxi on to our holiday let. The next day they refused to send a new car and we had to take a bus to Kerkyra to get a new car. They refused to compensate us for our taxi and bus (70 Euros) nor for our inconvenience. My advice would be rent with a reputable car hire company, never with Gold Car”

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Posted 11 months ago

“in queue to pick up pre ordered and paid for car hire. So far waited 1 hour and still approx 12 people in front waiting to be served”

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Posted 11 months ago

“BAD** BAD**BAD**BAD** BE CAREFUL .!.! The price for a small car for 2 days was ***39€ on Carjet....Then when in GOLCAR...Not possible to pay Credit contact Forced to take other option more expensive!.!. When we received bill + 234€ What?+ 39€ +CarJet =30€ +Gaz + ***303€*** BAD** VERY bad service”

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Posted 11 months ago

“Used these guys in Malaga on a recent trip and was pleasantly surprised. Nico at the service counter was great. He explained everything to me from getting our car, to returning it, making sure we had contact numbers for roadside assistance and making sure we understood what fuel the car took. That car was great, clean and the return process was just as simple. Highly recommend. If you see Nico at the counter send him our regards.”

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Posted 11 months ago

“Booked a car with Goldcar. My flight got postponed by one day. Customer service said I had 6 hours to pick up the vehicle and it wouldn't be available next day even if I paid for the whole week. Second driver couldn't pick it up either. DON'T USE THIS COMPANY!!!!!!”

Helpful Report

Posted 1 year ago

“Rented a car through Doyouitaly.com and paid in advance. Goldcar refused us the car because they said my credit card is a "prepaid" one. This is not so. Doyouitaly.com did not help. I lost my money. Goldcar is a scam!”

Helpful Report

Posted 1 year ago

“Gold car screwed us over. They charged €61 for fuel, despite a full set of bars on the fuel indicator when returned. Also waited 2 hours to collect the keys. GOLD CAR WERE AWFUL!”

Helpful Report

Posted 1 year ago

“We hired a car from GoldCar in Toulouse 16th to 20th Feb 2024. Picked up the car which was a little rough but as we had full insurance, I wasn't too worried. The issue came after returning to the UK, within a couple of weeks we received a email from GoldCar stating I had a traffic violation while travelling in France and that a €50 admin fee would apply. We emailed GoldCar asking for additonal information and they advised that the violation will arrve in the post shortly. To date 24th May 2024, no violation has arrived in the post. I have contacted GoldCar repeatly asking for a full refund but they refuse. I really feel me have been scammed by this company as they could provide no proof of this so called traffic violation. Yes it is only €50 but its the principle of being ripped by his company. My advise is not to use this company as based on other genuine reviews online and not the fake ones on thier website, we are not the only people who have had issues with this company.”

Helpful Report

Posted 1 year ago

“We didn’t get full deposit back they kept £149 of it saying we signed for extra insurance when we told them we didn’t want it we were under impression we were just signing to rent it as he spoke little English apparently it’s happened to 181 reviews on line don’t use this dreadful firm in Lanzarote scammers”

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Posted 1 year ago

“Took the car back after 9 days 19/04/2024 jerez airport and they discovered damage to wheel rim aprox 2 cm.Argued i had never parked on a road so it would have been impossible to do. Then while waiting on the plane received an email showing a scratch to front bumper as well which i had not been shown.Totally fraudulent behaviour.Charged 208 euros for damage.”

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Posted 1 year ago

“The representatives at check-in are extremely good at upselling add-ons to the extent that we purchased on their recommendation the insurance waiver (excess) at an additional cost of €200 for a week's hire. For this extra charge plus of course the hire charge itself, one would have expected the vehicle being provided would be damage free and in pristine condition. But no. The car that was supplied for covered in marks and unsightly damaged on both sides, so what was the point. The vehicle mileage was also high in excess of 56,000 Kms and looked and drove as though it had had a hard life.”

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Posted 1 year ago

“Terrible customer service. I booked a car via Holiday Autos. My flight was cancelled so I had to get a later flight on the same day but neither I nor Holiday Autos could contact Gold Car to ask them to hold the car for me because the only telephone number they give was unmanned and their website wouldn’t allow amendments. They just treated me as a “no-show” and kept my money. When I contacted their customer service they just kept repeating their T&Cs. No acknowledge of their obvious shortcomings in customer service. Awful!”

Helpful Report

Posted 1 year ago

Goldcar is rated 1.1 based on 360 reviews