Goldcar Reviews

Name: Goldcar
Rating: 1.11

1.1 Rating 390 Reviews

2 %

of reviewers recommend Goldcar

Company Reviews

Questions

Metrics

1.1

Based on 390 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Goldcar made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Goldcar 1 star review on 24th December 2025

Supreme Assets Recovery AT G Mail .com

Goldcar 1 star review on 17th January 2025

Natalie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We regularly go abroad and are fortunate enough to have never encountered any issues with car rental either. That's until we used Goldcar. We booked through third party Carjet and paid extra for their own platinum insurance which has never been a problem before as we then expect to pay the extra insurance refundable deposit when renting the car. Goldcar lied to us at Majorca airport refusing us the car until we paid numerous taxes plus for their most premium optional insurance (which is an OPTIONAL extra on their own website) they forced us to pay for the super relax and mega relax cover and stated this was compulsory which is a LIE. This caused charges of an extra non refundable 282 euros which was extremely inflated to add to the cost we had already paid through Carjet. I rang customer service phone line to sort this out upon arrival at the hotel and they said that yes those premium insurances are indeed optional and that the only way to sort it out is to take the 2 hour round drive back to the airport to speak to them at the office. Can we talk to them on the phone? No is the answer. So we emailed instead and Luis replied stating that yes their insurance is compulsory cleverly avoiding directly answering whether their 'Super relax' and 'Mega relax' cover is in fact an additional optional extra. To conclude, we do not engage business with lying corrupt companies like this so will personally never use them again and I recommend you also do not if you want to avoid being potentially scammed out of more money.”

Helpful Report

Posted 1 year ago

“DO NOT HIRE FROM THESE PEOPLE IF YOUR FLIGHT MAY ARRIVE LATE Where to start. If you fly into an airport late. And your flight is delayed. And you arrive after their office is closed. It is YOUR fault. No car. No service. Too late. Tough luck. No refund. No care. We flew from Gatwick to Toulouse. On the only flight available in that day, and it was delayed. We arrived 1 hr after our landing time and the office was shut. I had to hire a new car from a company that was smart enough to stay open in case flights are delayed, thinking GOLDCAR would understand and refund me. No. It is in their small print that if you are late. You forfeit. This has to be the worst, dumbest, and most useless service and company I’ve ever encounter.”

Helpful Report

Posted 1 year ago

“Avoid this company! Collected the car from Reus Airport for a 3 day hire. The representative was like a time share agent when trying to get me to pay extra insurance. Then said it would be cheaper for me to pay the insurance rather than pay a large deposit which would be deducted from my bank and paid back once the hire was finished. He said it would be cheaper than bank foreign exchange charges. The insurance was 117 euros on top of the £80 hire cost. I stood firm and after 20 mins of him trying to persuade me, in a forceful way his attitude changed to arrogance. Upon return, nobody was there to check the car over. I spoke to the rep in the airport and assured me everything would be fine. When I received my deposit refund they deducted a further £180 for excess mileage. I travelled from Reus to Benicàssim a one and half hour journey. I’m currently awaiting a response from my complaint. Their headline price is vastly different to what you’ll end up paying. Please don’t fall for this scam company like I did.”

Helpful Report

Posted 1 year ago

“They almost force me to take an expensive additionnal insurrance”

Helpful Report

Posted 1 year ago

“SCAMMERS!!!!!!! Do not book with them, everything will be fine until you return the car and they will charge a bunch of random costs and fees associated to wear and tear!!”

Helpful Report

Posted 1 year ago

“BEWARE of hidden additional charges! When I picked up my car I had already bought and paid for insurance. I was told all that was left to deal with was a deposit for fuel that would be fully refunded once the car was returned with a full tank. They took $331 from my card and told me ALL of this would be refunded. I have now returned from my holiday to receive a refund of only £131. I have now spoken to Goldcar who have informed me this is apparently a £200 charge for ADDITIONAL insurance. This was not at all made clear at the time especially considering I had already paid for insurance. Goldcar are now refusing to issue me with a full refund. I implore you to never use Goldcar. They are scam artists, exploiting unassuming travellers of their hard earned money. I'm utterly disgusted with the poor customer service and lack of clarity when outlining ALL charges that will be incurred.”

Helpful Report

Posted 1 year ago

“They refused to provide the car using the excuse that I didn't have an International Driving Permit. They claimed it was a new rule introduced by the police last week. When I told them I drove in Spain just days ago, they changed the story to say that if caught, the police will confiscate the car for 20 days. I booked with no problems right after with another company. Later I found out that this is their excuse when they are overbooked. If they do have a car, they will use the same excuse to coerce you into paying additional insurance (suddenly, the police concerns no longer apply!). Avoid at all costs if you want to enjoy your travels! You might pay a bit more, but at least you'll be treated with respect. I wasted an hour with Goldcar, and got no car, while with the other company where I didn't even have a booking I had the key in 10 minutes...”

Helpful Report

Posted 1 year ago

“The worst experience I’ve ever had: I booked online and verified my license for Key 'n Go, but it didn’t work, so I had to contact the counter for assistance. The representative was not only incompetent but also rude, informing me that I needed an international license and that she couldn’t issue an immediate refund. It was disappointing, frustrating, and a major inconvenience. I ended up going with a more established company and received the professional service I should have had from the start. https://www.tripadvisor.com/ShowUserReviews-g187427-r175138201-Spain.html#”

Helpful Report

Posted 1 year ago

“I booked a car for 28 days, prepaid, registered my documents, etc. I was late picking up the car, due to their office hours. Despite trying to communicate my expected delay days before the pickup date, my booking got cancelled and my money never refunded. A mafia company, their policies designed to take your money without a service. Imagine what could have happened in case of an accident. Don’t use them.”

Helpful Report

Posted 1 year ago

“Had a rental agreement prior to picking up the car which included the 21% tax . When I went to pickup the car , I was charged for the tax plus so called express pickup. in all an extra cost of 60 euros . May not seem like much , but to me an agreement is to be honored , this company doesn’t.”

Helpful Report

Posted 1 year ago

“The car broke down They told me to go 100 miles for a replacement!!!! And no response to 10 requests for a refund”

Helpful Report

Posted 1 year ago

“Very bad! booked special upgrade for not charging a deposit but at the pick up the guy say that this is mondatory and no questions. Booked full/full tank service but received half tank car. extra cleaning is offered or you can gamble what dirty is.. never ever choose it..”

Goldcar 1 star review on 23rd September 2024

Helpful Report

Posted 1 year ago

“Goldcar Rip off - avoid! 10 Sept 2024, 12:56 Save Booked a car for 3 days in Bari from Goldcar at Airport. Prepaid, submitted ALL documents , scanned as requested and accepted on their database and confirmed booking received for @exclusive and instant car delivery in office". Further included in booking: "Cancellation guarantee due to unforeseen circumstances. Price guaranteed. No deposit required" and I prepaid rental of Euro 167.91 by card. The information supplied went through a vetting process on their website before they issued confirmation and contract. On collection they did not supply the car in an expedited manner. Then refused because I did not have an international drivers license, although my drivers license is in english and has prior (on same trip) been accepted by various car rental companies in the UK, France and Italy. I insisted then on getting a refund , the very unhelpfull assistant, Claudia, would not help and said I had to contact their customer service who would arrange refund. On contacting them they refused, claimed that I should have cancelled the rental an hour before pick up time and did not. This despite the fact that I was refused the rental and Bari Goldcar effectively cancelled the contract well before the one hour before pick up time. All my mails to Goldcar Customer service has been ignored and not replied to, subsequent to this exchange. This is clearly a rip off and unethical practice and I would advise everyone to avoid them like the plague, unethical rip off. Rather go to another local car hire operator in the Airport terminal where I got treated very efficiently immediately afterwards and had a good experience. AVOID GOLDCAR, they do not even honour their own rules including; "Super Relax Cover Included: "Key'n Go!’ Collection Included", "Cancellation guarantee due to unforeseen circumstances. Price guaranteed. No deposit required" (these clauses copied from the actual contract confirmation), and their separate free cancellation 1 hour before pick up rule in the fine print. AVOID and spread the word. They do not deserve 1 Star..”

Helpful Report

Posted 1 year ago

“This is the worst car rental company I've ever dealt with! They completely take advantage of their customers and steal your money. After paying for a rental, they refused to accept my passport as valid ID, leaving me unable to rent the car. When we requested a refund, we never received a single penny back. Avoid them at all costs!”

Helpful Report

Posted 1 year ago

“Thieves, fraudsters, and criminals. Be warned. Avoid. Hard sell on insurance 350E, deposit cost 1500E. Returned full tank. Charged me 80E fuel + 50E penalty. Absolutely shocking and disgusting. Take photos of everything is key. Then they billed me for a fine, French authorities confirmed no fine. Still trying to get money back. Disgusted by the whole experience.”

Helpful Report

Posted 1 year ago

“The car we were allocated had engine problems which we discovered as we drove out. Took it back to exchange for a safe car and they claimed we must have damaged the engine. We had to pay a second fuel and damage deposit or we couldn't get another car. Now they haven't refunded the first fuel deposit. Even more infuriating is they ask you to review them on their own website but this can only be done before your deposit is returned. Very dodgy.”

Helpful Report

Posted 1 year ago

“Went to pick up our car which was pre booked and prepaid, a whopping £560 was added for additional insurance then we were introduced to our car which had less boot capacity and was smaller than we requested and paid for so our cases wouldn't fit. Offered us no solution just refunded the additional money paid for insurance and left us with three teenagers at 10pm finding our own way to our accommodation which was half an hour away. Truly truly awful”

Helpful Report

Posted 1 year ago

“Nederlands Ik heb een ontzettend slechte ervaring gehad met Goldcar. Na het huren van een Fiat van 25 juli tot 4 augustus 2024, kreeg ik een e-mail waarin werd beweerd dat ik schade aan de auto had veroorzaakt, wat totaal niet waar is. Ik heb foto's van de auto genomen op de dag dat ik hem ophaalde, die duidelijk laten zien dat de schade al aanwezig was. Desondanks weigeren ze mijn borg terug te geven en proberen ze me verantwoordelijk te houden voor schade die ik niet heb veroorzaakt. De klantenservice is totaal onbehulpzaam en lijkt niet geïnteresseerd in het oplossen van het probleem. Ik raad Goldcar absoluut niet aan en zou iedereen aanraden om elders een auto te huren. English I had an extremely bad experience with Goldcar. After renting a Fiat from July 25th to August 4th, 2024, I received an email claiming that I had caused damage to the car, which is completely untrue. I took photos of the car on the day I picked it up, clearly showing that the damage was already present. Despite this, they refuse to return my deposit and are trying to hold me responsible for damage I did not cause. Customer service is completely unhelpful and seems uninterested in resolving the issue. I strongly advise against using Goldcar and recommend renting a car elsewhere. Español: Tuve una experiencia extremadamente mala con Goldcar. Después de alquilar un Fiat del 25 de julio al 4 de agosto de 2024, recibí un correo electrónico en el que se afirmaba que había causado daños al coche, lo cual es completamente falso. Tomé fotos del coche el día que lo recogí, que muestran claramente que los daños ya estaban presentes. A pesar de esto, se niegan a devolver mi depósito e intentan responsabilizarme por daños que no causé. El servicio de atención al cliente es completamente inútil y parece no estar interesado en resolver el problema. Desaconsejo encarecidamente el uso de Goldcar y recomiendo alquilar un coche en otro lugar.”

Helpful Report

Posted 1 year ago

“Make sure you get a full check list of what should be in the vehicle.!!! I dropped off my hire car in Alicante after having it for 10 days with no check list. Upon returning the car all the outside was fine, however the person checking the car lifted up the boot floor compartment and told me I had lost the tyre compressor, which i never knew was in there in the first place? I never had any tyre issues or need to even see if it had one. They do not check their cars properly and rip you off for things you have not done. I argued that i had no idea it was in there to begin with and that when i collected the car at 11.30 pm they did not give me a full check list of what should be in the vehicle. They do not check all of their cars properly and are badly run company. I was asked on returning the car to Alicante, where i had collected the car from as it was not one of theirs? I replied I picked it up from this airport!! If they had no clue the car was even collected from this airport, how can they tell me the car was properly checked the last time it was dropped off?? They have tried to charge me 60 euros but I have blocked them from my credit card which i paid on. I recommend if using these Charlatans then you do the same and pay by credit card and put deposit on credit card also”

Helpful Report

Posted 1 year ago

“First of all bad communication , I rent a car that cost double the price , adding different insurrance or 400 euro and when my car didn’t want to start one day they ask me to pay for the tolls truck and it wasn’t my fault , customer service never answer on time until I called couple of time . Basically it wasn’t a good experience and I will never book with them”

Helpful Report

Posted 1 year ago

Goldcar is rated 1.1 based on 390 reviews