Forced into paying 10x more than my initial agreed cost. When I arrived at the desk in Palma de Mallorca Airport I was given a bill of over €200 (rather than €19,62). When I queried the additional charges I was told that they were all obligatory (including two different types of insurance when I already had the insurance I needed). I was told that I needed the upgrade to an automatic car 'because you are British' despite challenging this more than once and explaining that I did not want an automatic car. I'm now going through the process if trying to get my money back. Looking online, many others have had the same problem so there is lots of help out there! On the plus side, the car was great, my fuel deposit was refunded in a timely manner and they didn't sting me with any other extra fees after returning the car.